Customer Ratings & Reviews

Geek Squad arrived at my home when promised to deliver my new tv. They connected and set up my new tv in a very efficient and professional manner. Then the tech took time to answer any questions I had about the connections and tv features. All of this took less than 30 minutes, but it was done correctly. As s consumer of Best Buy, this is the type of service I expect from them..

Setup went well and technicians gave me some good tips on using the TV.

The technicians came and removed and replaced the 65inch TCL Roku TV while making it a point of explaining to me what they were doing during installation. They also offered to show how to operate the TV. Outstanding customer service.

John was very good at setting up my Visio tv. He was very efficient and very polite and he showed me everything i needed to know about my tv, i was very pleased with the Geek Squad service

Both agents were very knowledgeable, courteous and friendly. There is nothing that could be improved about their service. They did the Geek Squad proud. Everything was explained and demonstrated with care and attention. Hope to get same guys next time round!

Installation was done quickly, without fuss. Connection to the Direct TV controller was done and they demonstrated the features and use. TV is really great

The set up crew were very professional, helpful and gave me useful tips on how to maximize the enjoyment of the tv and soundbar. Commendable Team!

Excellent experience. Great people to work with from beginning to end. I had my new TV set up, then had a problem a day later and they came right back and determined that it was the TV, and replaced it immediately. The technician who came out both times was knowledgeable, efficient and friendly.

Geek Squad are EXCELLENT at setting up your TV. They take their time to make sure everything is right. Professional, knowledgeable, and courteous.

The two gentlemen who brought me my tv were very friendly and knowledgeable. The one who actually installed my TV was very helpful. He made sure that I understood how to operate my TV, the tv remote control and the cable box remote control. I was very pleased.

Geek Squad guy set up my TV in a few minutes. I wish I cornered him so he could have explained all the features of the TV. Owners manual is absolutely useless - the TV serves all my daily needs very well but I'm still in the dark with many of the "smart" (???) features.

We ordered our new tv online via Best Busy and direct contact with the Geek Squad as they recommended. The Geek Squad made and appt with us to install our new, but complicated, tv. The Rep arrived early and was very helpful and efficient with explanations and set up. We appreciated the service and bought the service contract from our Rep as he had been worth keeping "on hand".

Great service and great guy. He set up my tv with no problem. On time and obviously knew his job very well.. I would definitely use them again.

The Geek Squad Team did a fantastic job. Their expertise and efficiency was fantastic. In addition, they were friendly and helped us set-up the Apps on the TV. Greatly appreciated!!!

Great crew. Courteous, and professional. Arrived on schedule They professionally mounted and tuned my product. Commend these guys should get a raise in pay. Quality work brings more work.

When the original product proved to be defective technicians were professional about arranging a replacement. Installation was well done. My cable box and DVD player were properly connected.

Lg. Working good. Suund bar not as well as told by Best Bye Rep. Also wishing Best Buy, a very happy and prosperous new year 2024 Godspeed with every one..!!

There are not enough adjectives in the English language to express my gratitude for the service provided for me by Kevin. Some may say my review is a little overkill. Absolutely not. Kevin was not only knowledgeable but courteous, kind, and patient. And believe me, with me, you need patience . He needs a raise.

The agents went above and beyond. I still got my discount when I had to buy an additional item I did not have. They even hauled away the heavy twenty year old television!

They did a great job with the installation but they did give me some inaccurate advice which required me to contact extra help to get the tv running correctly. I think the fee is a bit high.