Customer Ratings & Reviews

Geek guys hooked up my TV and showed the basics of how to work it. They were very patient with me with questions. They called in morning to give me an about time, then again as they were leaving a job, to give me a more exact time. I really appreciated that so I didn't have to wait around wondering when they would show up.

Tv setup was perfect and the taught me how to use my new tv! Worth the money!

Leon and LJ of Maryland provided professional service while imparting product knowledge and demonstrating how to use the features of my new TV. I'm glad that I have Geek Squad membership because of access to experts like Leon and LJ; but most importantly, I have peace of mind and confidence in the technical support I received.

Very easy to set-up and connect other equipment. Took 2 guys maybe 15 minutes total, It would have taken me at least an hour or two. They calibrated the tv, made compatible with my existing remotes so that was great. Very professional, took extreme care in unpacking tv from box, laying a pad down to collect dirt and debris.

The guys from Geek Squad were courteous and efficient in setting up my TV. I appreciated them calling to ask if they could come earlier and everything was up and running in no time. They were a terrific team!

I am unable to lift a TV this size by myself so I needed the TV delivered and connected. The Geek Squad representative arrived at the specified time and was extremely thorough with the installation and instructions for operations. He also took my old TV which was extremely heavy and I was worried about how to get rid of it. It was definitely worth the price to hire the Geek Squad.

They mounted my TV and soundbar on the wall, did an excellent job, As it is always best when you buy something from Best Buy to have them come and install it for you. I could not give them a higher rating, they are the best !!!! Always very courteous and informative, they always answer any questions you may have.

Agents installed my new Sony Bravia OLED 55”, Sony 4K Player, and Sony Sensurround Sound System with professionalism & efficiency!!! The Home Theatre visual & sound effects are outstanding!!! Could not be happier with Service & Product!!! On a scale of 1 to 10 , it’s a 15!!!

The Geek Squad team did an excellent job in installing the tv and the sound bar. Shawn and Cameron took the time to explain everything about the operation of the tv and getting our favorite apps.

They came a bit earlier than planned, but I have no complaints. The technicians were friendly and professional (which is more than I can say for the in-house staff), and had my television installed in less than 45 minutes!!! The Samsung 43 inch flatscreen is a joy to watch and I will be a returning customer to Best Buy at some point. Thanks again.

Out technician, Jeromy, did an excellent job settling up our TV. He also kept us updated on is arrival time. Very pleased with our experience with Best Buy

In the end my TV was delivered and setup. But I was told they would be here between 8:30 and 12:30. Also was told I would be the first person of the day. Well they got here at 10am. By they, I mean 3 people and my TV in a box. A little crowded. But 2 of them were being trained. Like I said it's here and operating just fine.

Television is nice, the install was great. The two gentlemen that came out were wonderful and when the TV didn't fit on the stand they gave me another option and went back to the store to get me a wall mount and installed it that same day! Great service!

The agents were Great! They set up my TV and connected my devices. Awesome!

The Television was fixed, didn't have to buy or have it replaced; thanks to the Geek Squad Techs; they knew their job and did an excellent one; call the Geek Squad, the techs are very knowledgeable

Bought a firestick and had the tech team come out and connect it to my TV and stereo receiver. Very knowledgeable technician, very helpful. The firestick works great and is much more convenient than having a remote for the TV and a seperate remote for the stereo receiver.

Geek squad arrive early and started to work immediately and quickly installed my new TV. They really knew what they were doing.

The agents showed up on time and did an excellent job of setting up my 85 inch Samsung TV. Both agents were excellent at answering all my questions an fast at setting up the TV. Will most definitely recommend them to anyone needing at TV setup.

I had two of the most incredible and knowledgeable team come into my home and set up my Tv They hooked up the internet and tv provider in less than an hour They were the best

Michael and Sean came from the Geek squad to install our new TV and put the bracket on the wall for mounting. We had several issues with our older receiver and DVR player connecting to the new TV. However, Michael and Sean were very helpful in resolving the issues. We definitely were impressed with their professionalism and knowledge of the equipment. Great job guys!