Customer Ratings & Reviews

The installer was excellent & did a great job installing this product.He left no mess & took my old TV, which he was told to do.. When I use this service again, I hope he is the one that comes to my home

The Geek Squad mounted and connected it to all devices. Also assembled a large TV table fitting a 56 inch Sony. Very pleasant and nice people.

Purchaser's experience levels vary, but no one, and I mean NO ONE has more experience than the Geek Squad. Rely upon them to install and educate you on your latest Best Buy purchase. It is soooo worth it!

I had them come out 2 time, the first time they came to deliver and set up, they were very fast, also they showed me many cool Features on my new tv I didn’t even know. The 2nd time I had them come out and install it on my wall because I felt the tv was sticking out too far from the wall they were super fast and the install went perfect.

The agent was very friendly, took his time to understand what I really needed and put the tv on top of the mantel. There are still many cords that we could not figure out where they were meant to go or why there were so many.....

The technician who installed my TV and soundbar was extremely courteous, patient and friendly. I will definitely call Geek Squad again for all my technical needs.

We purchased our LG Nano TV from Best Buy in January. It replaced the 14 yr old 70" Vizio we had. This Television has the most beautiful picture. The colors are amazing. It is like having the actors right in your living room or being in a movie theatre.

Having never used the Geek Squad before -- we just graduated to a big-screen smart TV -- I did not know what to expect. As it turned out, the Geek Squad folks who showed up at our house were terrific. In addition to setting up our TV quickly and smoothly, they were knowledgeable, friendly, helpful, answered all our questions, and made sure our viewing experience would be just right.

Had a fireplace console installed. I disconnected my home theater ( didn't take a picture) old sch how hard. Well had to call the squad and the rest is history. Up and running, understanding more of the systems capabilities. Great and professional guys.

They were great! Everything went smoothly, and they were quick, efficient, courteous and knowledgeable. Came in with all PPA and set up and connected everything. They made sure it all worked together and showed me how it all works. Only ding is the huge timeline of between 7AM and 1PM. It seems like that could be narrowed down to at most a 3 hour range by the day before. At least they do call when they are on their way though.

Well geek squad came out 2 hrs late and couldn’t install my tv cuz the wrong team came out. They were rude, late, and not prepared. A week later geek geek squad sent out a couple guys from a sound advice tv and sound. Those guys were AMAZING! They came in got to work did an amazing job and cleaned up after themselves! I’m calling those guys from now on.

The agents set it up explained the new computerized remote control and took the old TV away. They were here when they promise they gave me a call there when they were on their way.

The squad set the TV up and connected it to direct TV. Before they left they had paired the remote and made sure I understood all the functions. Great guys, friendly and professional

I had our new TV on the stand in which the old one sat. The Geek Squad rep. brought the TV in and took the old one out. Set up in good working order. Very polite, clean and showed us how to use the TV, sound bar. Very happy with the delivery and set up.

Everything I could have asked for in the installation was represented in the service I received: the technician was knowledgeable, efficient, timely, and very pleasant to work with.

TV was mounted and agent took the time to create all my settings

Scheduling an appointment was easy; periodic communication to help me prepare for delivery day. The Geek Squad set up so effortlessly and assured all worked well before they cleaned up! So easy!

With today's highly technical innovations, there was just no way I wanted to spend time and energy trying to understand all the instructions for installing my new TV and Router, Best Buy performed the installation quickly and proceeded to optimize the options and features far better than I would have done. This was money well spent and I would do it again in a heartbeat.

My TV was mounted & connected to all my devices in a short amount of time.

The two Geek Squad agents showed up early (which was great), were extremely competent, and did their job very efficiently and quickly. I was so impressed with both of them. They wore masks and booties and cleaned up. What more could anyone want?