Customer Ratings & Reviews

Couldn’t have asked for a more professional and considerate Geek Squad representative. Adonis was knowledgeable, efficient and thorough with the installation, set-up and useful advice on the proper use of equipment.

Geek Squad did a great job installing my TV and explaining how to make it work. Rose was great, and when I had trouble accessing the TV later in the day, she answered my call at 7:45 PM, above and beyond the CALL OF DUTY! MANY THANKS TO ROSE!

the geek squad installed the new TV and set up the new WIFI ,

There was a mix up that resulted in three delivery/installation dates before I received my new TV. This was not the fault of the GEEK SQUAD. The crew was on time, efficient, professional, and answered every question I had. When they left everything was clean and orderly. I could not ask for more.

The techs that installed tv set did a good job and knew there trade., however very disappointed in the charge to install a 3g tv set. We have been a long time customer of Best Buy and subscribe to the Keek squad program, the installation service should have been included to cover the installation, time to reconsider the annual fee fir this program.

Thw set up guys installed my new TV quickly and installed a wall mount that I needed but didn't purchase ahead of time, they even had it with them on the truck!

Geek squad installed and interfaced my current equipment. Great job.

Constantine and Brad did a great job of setting up my TV and connecting my Roku unit. This was the 2nd attempt to set up the Tv VI had purchased. When the 1st appointment was attempted the TV was screen was cracked when unboxed. Some one was suppose to call and set up a second appointment but no one did so I personally went to the Forum store and set up another appointment for delivery of a second TV. When the young men called to confirm the arrival time for the 2nd attempt they knew nothing about the 1st TV having a shattered screen until I told them of this. I feel that it should of been communicated to them what had happened with the 1st appointment. This way they could have made sure that this TV was not damaged as the 1st TV was in a box that had no external damage to it. I had to arrange my schedule at my work to be able to leave the hospital where I work twice. Communication between the first Geek Squad member and 2nd team should have been better. also I felt a better effort should have been made to setup the return appointment should have been made so that I didn't have to drive to the Forum location myself.

The agents set up my TV and showed me how to use it.

Cassidy was the tech who set up my TV & stand. He was amazing, knowledgeable, answered my questions, very helpful, quick. Definitely recommend him & best buy.

Both setup guys got me online and the tv working in less than 15 minutes...both were very knowledgeable and seemed to like/enjoy their work and answered all my questions..very professional....And a shoutout to the staff @_Dubuque Best Buy who were also professional..

Shane was wonderful and very helpful in installing my new tv and hooking it up to my cable box and old dvd player and vcr. He also organized all the cables and wires to make them less seen and out of the way. He showed me how to use the new TV which was very helpful and the service was excellent.

Geek squad service was excellent. The techs were very professional and friendly. They mounted my tv very quickly. Also answered my questions and concerns with satisfaction.

The Geek Squad is fantastic,!! They installed and programmed the new TV and made sure we were 100 percent knowledgeable as to all of the operations. They answered all questions and demonstrated all functions. They were very professional and friendly and made sure we were pleased

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a good job. Many thanks to them.

Excellent service by the geek squad from ft. Gratiot,mi James was his name I believe, and he had an assistant too. Both worked to install and clean up boxes, plastic wrapping, etc. , also removed the old tv. They installed the new tv and hooked up my old sound system, plus explained how to use the remote, and answered all my questions, My new 50” tv and its sound system work perfect. Thank you Geek squad!

It was worth the $99 to get the new TV all setup correctly. He was professional and very informative. Did not rush. Answered all my questions. Made sure everything was in working order and that I was comfortable with it. I was cutting the cable wires and was not familiar with the smart TV so having someone set me up, was worth the extra money.

Preston was excellent. Carefully set up my new tv and remotes.

The technician was very professional and provided excellent service in setting up and connecting my smart TV. He was patient and answered all my questions and also helped me identify the need for fire stick so could connect to apps on my older Panasonic TV which I purchased and he set up for me.

Carmello could not have been better--thoughtful, patient, friendly, polite. Many more nice words would describe him! I am so glad I had the Geek Squad setup--made the transition so easy. My last TV was 13 years old, so I needed lots of help and Mello gave it! Give him a promotion!