Customer Ratings & Reviews

Buying the tv was a good experience. The salesperson was informative and professional. Answered all questions and was not a hurry-up and get-gone. Geek squad did super job setting up.

This tv is amazing! I love it! The picture is so beautiful and clear.

Jaymi from Geek Squad was great. He had patience with us when we asked a lot of questions. He transferred everything from our 10 year old computer & the things that could not be transferred, he reloaded for us.

Ted was fantastic! Knowledgeable, honest and patient with me. I have never had a smart tv. He set everything up and explained everything. He gave me his number to text him if I had questions. He deserves a raise!

Recent back surgery prevented me from lifting anything over 5 pounds. My bedroom TV stopped working, so I needed a new TV, needed it quickly and needed it assembled and set up in my room. The Best Buy Connect and Setup service was what I needed and it seemed reasonably priced. I ordered my new Samsung flat screen and setup service at 7:00 PM. The site prompted me to select a setup date and time. Much to my surprise, an appointment window was available from 8:00-noon the very next day. Once I completed my purchase, I received email confirmation of the sale and setup appointment. I received another confirmation and phone call the next morning, telling me the tech was on the way. The technician also called me to let me know that he was 15 minutes away. Upon arrival, the tech set up my TV in a very professional manner, taking care not to damage anything. He spent a lot of time reviewing the operation of the TV, and made sure we were completely satisfied before leaving. He also left his personal cell phone number, should we have any additional questions or problems. We were very pleased with the entire purchase and installation process.

Friendly showed that he new about the tv, and showed me how to use it.

They showed up on time, installed a new TV set, remove the old set and then took the time to explain everything there was to know about programming our new, smart TV. They were a delight.

Gregory and his colleague did a wonderful job of disconnecting my old TV and installing the new TCL. They offered helpful information and advice. They were also very professional, on time and pleasant. Five-star review!

I am very pleased and impressed with the set up of my TV. They were very patient in teaching me how to use my TV and all the capabilities. They did excellent work.

Henry came out and did an amazing job. This is the 2nd time he has mounted and set up a TV in my house. He does amazing work, is quick and friendly. He loves what he does and it shows in his work. He also takes the time to answer any and all questions.

Excellent Professional and Reliably performed. Charging I take issue with. Bait and Switch in pricing. Installation great. Billing poor

Marcus delivered and hooked the new TV up and was wonderful! Was extremely knowledgeable, friendly and did an excellent job. Didn’t take him long either. Answer all the questions and cleaned up behind himself… That was great! He wore his mask the entire time… Woo hoo! Thanks Marcus.

After a previous bad experience, I had two different technicians come out to finish setting up my home theater room. They called ahead of time to confirm appointment and address. They were were courteous, went right to work and set up my room exactly how I wanted it. They even took the time to show me how to use my new receiver and asked me if I was pleased with the sound.

The setup was good. The person was nice and friendly. Was able to bring the tv.

Carter Cain did a great job. He is an expert, Efficient and cordial. A+ service.

I found the installatuin of the product good and medium. I paid for installation but they said they were repair not installers. However they delivered it well. They set it up well and were very helpful in everything related to the set-up. Their were some issues after they left, however I was able to get Best Buy to send someone again. Thank you, Best Buy for the great service.

We wish we were instructed better how to adjust the tv so we could have appreciated it from the beginning. I believe we could have set it up by ourselves. So much for a $200.00 delivery charge.

The gentleman who installed my tv did was quick and friendly. He was sure to explain everything we needed to know. After a lot of turmoil around securing the TV, it was great that this process was so easy.

The Geek Squad is my go-to for all my electronics and service!!! The Geek Squad team that installed/setup my new 65” OLED TV did an outstanding job!!!! Highly recommend the Geek Squad home service.

The second Geek Squad Team was VERY GOOD. JJ and his assistant were very, very helpful and patient. Ned more like them.