Customer Ratings & Reviews

Geek Squad was in and out by the time I put the leash on the dog. I had to take off the leash to get instruction for operating the new TV. It was so simple, have had no problems since, I should enjoy my tv for years to come.

I'm glad the technicians were the ones installing my tv. They set everything up and explained everything in terms that even I can understand. They were patient and answered all of my questions thoroughly.

Explained what they were doing, and why. Very smooth install..

The agent connected my tv to all my devices including my old speaker set which needed utilizing an adapter. (I bought that Sony speaker set from Best Buy when I bought a new CRT tv many years ago. I love the speaker set and wanted to continue using it. He set up my dvr/vhs player and my blue ray player and my fios unit and cable tv so that everything was ready to go. I didn’t have to do anything. He even set up my password for me for my fios. As a senior citizen, I really appreciated knowing that everything was set up and done correctly and I did not have to do anything else!

The agent was on time, well prepared, friendly and knowledgeable. Took time to make sure i knew how to use new Bravia tv. No problems during or after set up. GREAT JOB!!

There’s no way I could have figured out how to set up the TV. The Geek Squad had it up and running in 10 minutes. So many channels, all from an antenna in the rafters. DONT ATTEMPT THIS YOURSELF

Installation and connection of my two TVs couldn't have been more satisfactorily accomplished. I'm basically Smart TV-challenged and the techs kept up a running discourse on how to operate them, advantages of them, etc. They offered me additional, optional products and they accommodated my every request. I thank them much for their help with my purchase.

They showed up when they said they would, and did what they said they would do; putting them in the top 10% of service providers. Their courtesy, ability to answer my questions and easy operating instructions put them in the top 1% of service providers.

Very professional and friendly. Worked carefully. Good choice to engage them.

Ken was professional and did everything we wanted perfectly.

The Geek Squad did an excellent job on all of my recent purchases. I decided to get everything operating properly and have taken in things not purchased at Best Buy. They have been very welcoming and supportive. They have been very patient with my lack of knowledge and I appreciate their willingness to answer all questions.

Bad News. The wait time for completion (installation) of the products was waaaaay too long, almost a month from the purchase date. Good News. The Geek squad team (D&D) were excellent. They were professional, courteous, and knew what they were doing. Great job/service.

So far, my new TV has performed up to my expectations. I was to learn through this purchase that newer TVs are quite simple to operate. This was important to me because every other technical update I acquired recently needed yet more technical expertise/education than the previous model. Many thanks from a non-techie!

Customer service was excellent. They came in and setup everything for me.

Awesome job. The guys we very careful and making sure that install and explain every details. They clean up before they left.

They called to verify the location of our new TV giving us a heads up for when they would arrive. They moved the old set and installed the new one and instructed us on the operation. The team gave us a card should any problem occur. Our cable box was outdated so I went and got a new and they returned to finalize installation. Very appreciated.

Excellent service and help in understanding differences from previous TV and took time to be sure we had the best picture that cd be obtained on the new set and made several improvements. Very patient with a pair of seniors. Much appreciated.

My geek squad team (Anton and Jordan) were amazing!! So knowledgeable! Everything was done to perfection: they know their products, the installation was smooth and efficient, they worked phenomenally together as a team, and were respectful of my home (cleaned up and hauled away everything leaving it spotless). I would highly recommend these guys to anyone!!

Have had this team of professions at our house for another setup. BestBuy must treat their employees good. I thought they were very knowledgeable and answered all my question. Set up and checked installation all worked.

The squad members took great pains to maintain strict COVID—19 safety standards throughout their time at our home. Extreme care was taken with our new tv. Squad members removed our old tv and placed it in one of our bedrooms for us. The new tv was quickly installed and the various settings were made. It became obvious that our old sound bar was a bad match fo our new tv. The squad member recommended an appropriate new sound bar and left to get the new recommended bar. The new sound bar was installed and adjusted. The tv and sound bar are perfect. We are very pleased. Before leaving we were given a great demonstration of the various controls and how to set or change setting. They answered all our question throughly and completely. We were very pleased that the squad members who came to our home were so professional and knowledgeable. We highly recommend Best Buy’s Geek Squad services.