Customer Ratings & Reviews

Again the Geek Squad guys work well together in setting up both television sets.

They were prompt and polite. Very professional and knowledgeable

Had a great experience. Delivery, installation, set-up, and clean-up all went well. Very happy with Best Buy and the product.

Consumer Reports recommended the 8000 over this for better HDR rendition of non-HDR material, I doubted I could see the difference, and I think I'm correct. The picture is bright and sharp, the user-interface is good (a little to simplified for my taste). Cable and Off-Air (Antenna) reception are identical - as a digital broadcast should be.

The Geek squad agents connected our tv successfully.

The members of the Geek Squad were both polite and knowledgeable. They set up the TV quickly without any issues.

Geek Squad personnel were just exceptional. Provided me w/an accurate ETA, then installed the TV is a MOST charismatic & helpful way, AND in a MOST time-efficient manner. I use them a lot, & they certainly deserve a 5-star rating--every time!

the installation was good. Had a problem with a cracked screen and it was replaced in 3 days. The men were all very professional and did all that I asked. Thank you very much.

Delivered & installed tv to direct tv. Instructed me how to use certain features. Respectful & helpful even when asked “stupid” questions.

From carrying in the TV; un-boxing; updating all software; setting up our cable; programming the remote; testing the set-up; and teaching us all the features, and more, the GeekSquad Agents were superb. The gentlemen were consummate professionals. We could not have been happier. This service is worth every cent!

Why pay to have a tv installed? Because technician brought correct cords, hooked up existing Roku, explained how the model works and programmed two remotes. He got everything right the first time, not after incorrect consumer installation and much frustration. Worth the money!

I purchased an LG 77" OLED TV with installation. The 2 Geek Squad members who delivered and set up the TV did an excellent job. They were very knowledgeable and friendly. They made sure that everything was working properly and gave me a crash course on the new TV. I also purchased haul-away service for my old big screen TV. They did an amazing job in getting it out very carefully without knicking or damaging walls. It was an old fashioned 66" TV with a big back-end. Thank you for being so careful.

Installation team did a fantastic job. Quickly and correctly installed and explained the operation of the set.

Service setup was mostly very good, but they got one thing wrong, which in my estimation, was a significant mistake that the techs should have known and resolved--they literally forgot to connect the cable box. Turned it on and it was taking a long time to boot up, which they indicated happened sometimes (I raised my eyebrow but was not interested in arguing). This was something I thought I could remedy one way or the other, so I did not want to hold them up over it. My Fire Cube was hooked up and I knew the TV worked. After they left, I found the coaxial cable completely unconnected and once I hooked it up, the box booted reasonably quickly. Not a catastrophic situation by any means, but a big disappointment weighed against the cost of the service.

The agents were very knowledgeable and coached through the aspects of the new TV and the monitor. They gave us a lot of information that made our use of our new TV easy even after they left. They were personable and offered advice on several related tech subjects

On time very knowledgeable. Set up tv and remote. Adjusted tv to best picture and and wifi.

The agents, hooked up the sound systems for my TV and stereo speakers, they were capable and quick, showed me how to use the remotes for both systems to get the optimal output

The agent delivered both the 55" & 43" TVs I purchased within the time frame promised. He disconnected my old non-working TVs and connected the new ones in their respective locations. He set up my satellite, blue-ray, remotes, set up my internet and streaming services with my credentials, showed me all the smart features of the TVs and answered any questions I had. He was friendly and professional, and extremely knowledgeable and efficient. There was no cleanup because he removed all the packaging from the house. He also hauled off the old TV which was great because I wouldn't have known how to dispose of it safely myself. I was quite impressed with the agent and all he did, all in about an hour from start to finish. He didn't rush, he was just very efficient.

Best Geek Squad member. Jesse originally came out last year and set-up our new tv cabinet and new flat screen tv. This year he came out and showed my husband and I how to attach an app to the tv and an HDMI cord so I can use Hoopla from my laptop. Best tech!

Austin and Bailey did a great job. Called before they arrived, got there right on time, and did a great job setting up the new TV while taking away the old one. Helpful and professional throughout. Made for a great experience.