Customer Ratings & Reviews

Justin Vogt … what an EXCELLENT Tech man! His set up was PERFECT! Only WISH he could have TAKEN AWAY the SONY 60” TV that had been delivered earlier, but had Blown Out! That was the understanding that I had with my in store help - Eric Meyers!

We're seniors who could not possibly install ourselves, so we were especially happy to get two extremely courteous and skilled installers who helped us get acquainted with our new TV, set up all our apps and explained the remote, and so much more. Couldn't be happier!

I had a 65" Sony tv set up on a swivel stand.It was a swap out for a Samsung which I was unhappy with.Since I went with the extended warranty it was no hassle.They did a great job connecting everything, arriving sooner than the estimated time window.I will use them again.

George and Richard did a super fantastic job of mounting and installing both a 65" screen wafer thin TV and a soundbar. The job was made difficult because of the infrastructure (or lack thereof) beneath the wallboard and on top of the cement block chimney. But they found a way and, in doing so, made zero mess and left the house in perfect order. George and Richard studied the situation, did some testing, lots of adjusting before holes were drilled, and then had to make changes on the fly, but still did a perfect job. I'd have them back in a heartbeat. Couldn't have asked for more or better. They were very communicative and professional, too.

ANOTHER BENEFIT IF BEING A "TOTAL TECH MEMBER". I PUCHASED THE TV ON A FRIDAY AFTERNOON, IT WAS DELIVERED THAT SAME DAY. BEST BUY INSTALLED IT THE NEXT DAY. I WAS REPLACING A TV THAT WAS DEFECTIVE AFTER ONLY FOUR YEARS (THAT TV WAS NOT PURCHASED FROM BEST BUY). I MUST SAY, ALL FUTURE ELECTRONICS WILL BE PURCHASED FROM BEST BUY. THE QUALITY OF SERVICE IS TOP NOTCH AS IS THE NEW TV (A SAMSUNG 50" SMART TV) ONCE AGAIN BEST BUY AND THE GEEK SQUAD CAME THROUGH WITH FLYING COLORS!! I WILL BE A FOREVER A "TOTAL TECH MEMBER" SUPPORTER! THANK YOU "GEEK SQUAD" AND BEST BUY!!

The installation of our LG 65 inch TV was installed in 45 minutes. Two squad members, covered shoes, masked and very polite. Hooked up the TV so we could use our old hand held direct TV devices to Fire Stick. Explained the new TV features and took the box with.. John J. Kim

The 70 inch Samsung is fantastic! It is like you are there in person when watching my favorite team, the Celtics. The color is vibrant. I also want to thank the two installers who were professional yet friendly. They also set up my paid for channels.

I had 2 TV's installed at our home. The first time was a 5 star experience. I believe the installers were from Best Buy / Geek Squad, and they were extremely courteous and professional. My most recent experience was a stark difference from the first. Regarding the latest TV installation, the installers were 3rd party installers (not Best Buy / Geek Squad). I ordered a TV mount of a 50" TV. When they arrived, the lead installer informed me that the incorrect service was book. What was booked was "TV Connect and Setup 55” and Smaller" but what we needed was "Basic TV Mount Service." So, the installer told me that the mounting service is $50 more than the connect service, so I paid him $50 cash. I later found out that the "TV Connect and Setup 55” and Smaller" and "Basic TV Mount Service" are the same exact price... $119.99 as a beta member. They did a good job with the installation, but I can't help but feel I got cheated out of $50. TLDR: before paying extra, double check that the up-charge is actually correct...

The team from the geek squad that came and set up my TV and sound bar were great guys. They work together as a team. Got The setup done in no time at all. They explained everything... That I could understand. Great customer service!

Arrived on time with curtesy call in advance to let me know he was on his way. After setting up the TV he patiently explained all of the functions of the tv and remotes. Geek Squad man was knowledgeable, pleasant, clean and courteous.

Your staff was very pleasant & very professional! Alexandra was wonderful when setting up my TV. I asked so many questions and she just continued to answer without hesitation in a very very nice manner. I would recommend Best/buy & geek squad to anyone.

Wanted 6 TV /Monitors installed in new office. Scheduling was not difficult and was fully explained inside the store. Pricing was very reasonable. I had some concrete walls but the team showed up with tools already in their truck to perform. They cleaned up very good as they were leaving. Walk-Around after work was done was very professional.

Good experience again with Geek Squad setting up my new TV. Adam was pleasant and professional.

Justin G. and Maria C. (Geek Squad) from Garden State Plaza store set up/installed my big screen TV and surround sound system. Wow! They were professional, friendly, knowledgeable and very efficient. But they were also patient, listened to what I wanted and answered all of my questions. Kind of like having a family member doing the setup.

Pretty straightforward showed up and shuffled my television’s did the basic setup. I had just had back surgery, so the assistance was needed.

The two agents who setup the TV were most courteous and knowledgeable. Great team!

Easy to schedule appointment. Professional, friendly, and quick installation.

Agent mounted TV, connected a soundbar and ensured everything worked well. In addition, he came with additional parts I might need (eg. different mount, to allow more movement). Very professional and friendly service.

Service was exceptional, arrived on time, explained everything

i have a dvd player several years old; several online app services, and a cable box. Geek squad not only set everything up for my easy access but taught me how to access it. First time in a long time i have been sble to have this mix of old and new IT work together! Very happy