Customer Ratings & Reviews

The agent Dre Samuel unpacked and set up my new Samsung TV and walked me through all the new procedures. He was excellent: professional, friendly and took the time to explain everything. If I need the Geek Squad again, I will ask for him by name

The agent arrived on time, explained entire process clearly, and even went beyond to supply extra screw that was missing from purchase. He was friendly, knowledgeable and worked really fast.

The Geek Squad arrived on the right day within the time window and de a very professional job. They spent the extra time making sure I understood the operation of the new TV.

The agent mounted my TV and connected my Roku. He also showed me how to use the Roku. The agent was very helpful and I would use this service again.

As usual the agents who came out are so professional and knowledgeable that they really make me feel at ease and stress less. I truly believe and enjoy the Geek Squad coming to my house for all my technical problems.

Excellent service, explained the operation in detail and with hands on examples with the homeowner Bestbuy has always been my go to store for electronics and technical support

I probably could have hooked up everything ( TV, Direct TV, Soundbar, Blue Ray player) my self, but decided NOT to devote a full Saturday to doing it. So I paid for (1/2 price) installation by the Geeks. Unpacked the TV & got it all done perfectly in no time at all. Plus, he was a really nice guy!! Thanks!

Setup was fast and extremely friendly. They taught me everything I needed to know. They did an excellent job in minutes.

Sean, the Geek Squad agent, did a great job of not only setting up the TV but taking time to show me how to use the functions. He also assisted in showing me how to add an app through our cable provider (Comcast). We've had no issues with using our new TV.

The two gentlemen set up my TV quickly and explained the setup. They also went out of there way to pick up and setup a TV stand.

The agent brought the unit, connected it to the cable, briefly explained that there were other inputs and connections I could make, loaded the old unit and departed. He was efficient and pleasant .

We are very satisfied with the Geek squad installation of our new TV. It would have taken me much longer to set this TV up and it was done in no time by the Geek Squad. They set it up, programmed my remote and hauled the packaging and the old TV away. Saved us time.

I just love my new 50 inch Toshiba Smart TV. I thought it would be hard to learn how to use it but I was wrong. After showing me how to use the Firestick I was on my way streaming like crazy. Thank you. Great TV, great picture, great sound!

Geek squad was great. They delivered and set up our NEW LG OLED tv quickly and expertly. Showed us how the new system worked. Set up all our existing controls and Bluetooth devices so they worked with the new tv.

The Geek Squad agents connected my new TV and scanned in all of the television channels. Everything went fast and easy. This was a replacement TV and they delivered the new one and took away the old one.

The agent set up my tv and discovered that my cable box was broken. Because he had done a good job setting up all I needed from the cable co was a new box.

The Geeks did it all and were so patience and efficient. They answered all our questions and made sure we understood how to use all the functions of our new television and soundbar.

These guys were very knowledgeable and went out of the way to make sure I was happy and knew how to operate my tv.

The two gentlemen that delivered the television were extremely neat and careful when setting it up. They made sure it had a good internet connection, checked to see if there were any firmware updates and also connected it to operate with my fire TV and AV receiver. They also hauled out my older flat panel for recycling.

The Geek Squad tech installed my TV with no problems. However, he suggested that I purchase a Roku device that would improve the sound and picture quality. He wasn't satisfied with the operation of the Roku device and took it with him. He said he would return with the device after checking it out. This happened 7/31/25. As of this date, 9/1/25, I still haven't heard from him, David Childs. I have sent 4 email messages and called his number at least twice. I also visited the Geek Squad manager and he said he would have the tech call me. This was a week ago. I don't know what the problem is, but I would like to have the Roku control device brought to my home ASAP.