Customer Ratings & Reviews

Geek Squad rep (Adonis) set up the smart TV very quickly and told me what I needed to know. Luckily he had a HDMI cable (which I have mistakenly omitted on my order) on the truck. So I was set to go once they got that. Very professional service.

The Geek Squad tech installed my TV with no problems. However, he suggested that I purchase a Roku device that would improve the sound and picture quality. He wasn't satisfied with the operation of the Roku device and took it with him. He said he would return with the device after checking it out. This happened 7/31/25. As of this date, 9/1/25, I still haven't heard from him, David Childs. I have sent 4 email messages and called his number at least twice. I also visited the Geek Squad manager and he said he would have the tech call me. This was a week ago. I don't know what the problem is, but I would like to have the Roku control device brought to my home ASAP.

Having the Geek Squad come to set up a smart television may seem like a waste of money to all you tech savvy individuals out there but for us, it was worth not getting a headache figuring it all out and receiving a good education of the product. They were most helpful. They were on time and extremely courteous.

My two 65" television sets are a joy to watch. My Family are as happy as can be. Both the picture and sound quality are above what we expected. Thanks so much for exchanging our sets!

Had a great experience with Geek Squad ! Sarah switched the tv in the living room and mounted one up in the spare bedroom. She did a great job ! Also took time out to make sure we understood everything about the tv. I would highly recommend..

set up is well worth it...on time and very professional

The installer had the TV up, running and setup faster than I could have got it out of the box. :) Well worth the money!

This one was easy Peezy, just to plug in and set up. But I’ve had some other installs from Best Buy that were very complicated and they did an excellent job. I am a Geek Squad member and I will continue to use them

A small cost to not have to worry about breaking something yourself. Bestbuy takes care of it and sets it up for you to enjoy. Would recommend for clumsy people

Install is good and screen displays beautifully. I just started it today, so far so good. I am happy with this LG TV and would recommend it also.

We scheduled this to help with TV setup and installation. Turns out the installation was very straight forward and we were able to do it easily ourselves. We cancelled the home service, and that was very easy too! The Squad was great!

Keith is the technician who brought and installed my new TV. I cannot speak highly enough of him. He called to let me know he was on his way, arrived when he said he would and he went right to work. It didn't take him very long to do the installation and he explained everything he was doing. He also moved my old TV to the family room and set it up. Geek Squad is very fortunate to have an employee like Keith!!! I hope you appreciate him.

We had the Geek Squad come in to set up our Home Theater Entertainment - Sony 65" TV, sound bar, Blu-ray player for one remote to work everything. They did an awesome job. These are the people who know what they are doing and can make everything work perfectly. We are so glad we had them hook up everything. Thanks Geek Squad!!

I am enjoying my new bigger and brighter TV. Pictures are clear and the sound is good.

Geek squad did a great job installing my tv. Very polite and helpful.

The technicians were very knowledgeable about hooking up the new tv. They were very courteous and worked quickly.

Professional installers who were well versed and knowledgeable. Polite and efficient

This is for the installation of the TV and wall mount. I thought they did very well. Very quick, knew what they were doing. Explained to me what they were doing, about the wall mount and things I should know. Setup my TV with the cable box, computer, and internet. Good guys!

Geek Squad TV setup was well worth the cost. They were courteous, careful in their work, patient, and efficient. They said when they would arrive and they arrived at that time. They answered all questions and showed us some things we would have otherwise not learned. Geek Squad - Best Buy is a great combination.

The Geek squad was very professional and arrived within the time period arranged and phoned when they were 20 min out. Very courteous and cleaned up before they left. They also showed my functions of my new tv and sound bar made sure I had no questions before the left and gave me a contact number should questions or concerns arrive.