Customer Ratings & Reviews

The Geek squad did an absolutely fantastic job in setting up this Samsung TV for my father-in-law! Though I am coming off an unquestionably terrible experience with the Geek Squad in terms my computer repair, this particular occasion went seamlessly! Great job!

The geek squad agent, Ryan, was patient, unhurried, and set everything up tge way I wanted. I finally understand my TV!

Installation was done in a timley manner, with no problems at all

The Tech arrived as scheduled and set up my smart TV. The installation included connecting the TV to my entertainment system, satellite TV service, and WiFi. The installation happened quickly and the technician was friendly, even leaving his cell phone number in case I had questions later.

The guy who set up my TV was so good. Very knowledgeable and helpful. After he hooked up my TV and checked all the settings he made sure I understood the remote and helped me with my universal remote as well. I highly recommend letting the pro set it up so the settings are done right and the picture is as good as it looks in the store.

Agent (Jacob) disconnected all items with old TV, then worked efficiently to install new TV with all connections (DVR,Zvox, etc.). Then explained thoroughly how all this worked! He was just excellent--knowledgeable and personable too!

The agents set up and programed my new TV and answered all of our questions. They were friendly and very helpful and made this experience a very positve one. I wouldn't hesitate to use the Geek Squad in the future.

Rep was on time and proficient. Did an excellent job of setting up the t.v. and going over the instructions per understanding the new t.v.

Extremely happy with my new LG 2021 TV. This is my 2nd LG TV. Great picture and great sound. You don’t need a sound bar. Geek Squad made the process so easy for me. They also explained how to use the remote. All I had to do was enjoy my new tv.

Juan Ventura was amazing. He was on time and so professional. He spent time showing us everything and made sure we were ready to go before he left

The agent set up my tv on the stand and leveled it. He explains some of the important features on the tv. He was polite and efficient. Thank you.

Very quick and efficient delivery. Set up was easy and they removed the old television.

The team was on time, called when they were on their way and set our entire system up as promised. Could have used a bit more details on the use of the system but satisfied overall.

Their team delivered it on time, not like most that say a time and come hours later. They expertly put the tv on the wall and set it up for my daughter who has been enjoying it since.

The agents installed my TV above my fireplace. They acted in a very professional & efficient manner.

Edson was very professional and explained everything. We also appreciated his making sure everything was set up the way we wanted.

The agents were very efficient and professional. Can't give a 5 because the scheduling Dept left install items off my delivery ticket. The Agents only delivers and setup my TV only. Needed a second visit to finish setting up my Receiver and other accessories.

The tech arrived on time, he did his job properly and efficiently and then took the time to set up and explain how to operate it properly to this old man !

On the first scheduled in-home service the Geek Squad individual never showed up during the scheduled window of time. In fact, I had to call the Best Buy where I purchased my Sony TV Just to find out where the technician was. I received a call from the technician about an hour later saying he was running late and wanted to come to my house around 3:30 PM, I told him no, he had missed his window by 2.5 hours and I am not waiting all day. The technician should have called to let me know he was running later vs me having to find out where he was after the fact. The second scheduled visit went well. A different technician out of a different store did a good job of checking the set-up I did on my own since the first tech never showed. The second tech was super, however, I don’t think the 49.00 fee was worth it since I did the work, otherwise I would not have had a TV for over 10 days. I forget the first techs name that didn’t show on the first scheduled visit, but I also never received any feedback as to why he blew off the appointment from the management I spoke to at the store.

Our 55 inch set was mounted on a console. The set up and installation was quick. We had three devices connected to the set. The tech, Chris went over the controls and other important information. I recommend to use the Geek Squad, if you require installation services.