Customer Ratings & Reviews

I've used the geek squad before and haven't always been thrilled. The two gentlemen who came were very professional and helpful. They got my TV set up and programmed to my surround sound system in no time. They even improved my settings and gave me some good advice. I was pleased with them and their service.

Only after the Best Buy Geek Squad installed my new 2025 model 40in Smart TV did I find that they would not remove my original 2017 40in Smart TV. I had to arrange for another service call with Best Buy to do this for a fee, or find a way for me to haul my old TV to a recycling center that would accept it.

I am very happy that I had the Geek Squad come out to set up my new UHD TV and my DVD and Blu-ray combo. They were prompt, professional, and friendly. The install was quick and painless and I paid an additional small fee for them to haul my old tube TV away. Their services were well worth the investment!

Got their extended warranty while purchasing our new Samsung TV. They did a SUPER job setting it up. So far, all is well.

He set up my new tv and sound bar. He was very knowledgeable and answered all of my questions. He was funny and easy to talk to. He made the whole experience fun!

The best buy geek squad men did a great job setting up my new TV and married up all my remotes to work with my new TV

the install crew was very thorough, and made sure the tv was mounted on the wall correctly. they worked as a team and were very professional and efficient. We are so glad we chose to have them install the tv.

The agents did a great job installing and setting up my TV and were very helpful getting it programmed and answering my questions.

Not actually a Geek Squad install but a contractor service who sub hired a local installer. The local installer did a great job of communicating his arrival and did a great job. Can’t say the national contractor did that well, they were very hard to contact and less that helpful.

Jessie and his partner came and set up our new home theater system. They came early, were professional, nice, and a pleasure to have in our home. They worked for 2 hours setting it all up, testing everything then taking lots of time to explain everything to us. The best $150 I have spent. Thanks guys.

The rep who came to our house arrived approximately when they told us they would even after they had delays at previous job and had to run back to Best Buy store to pick up an item that was not loaded on his truck which should have been. Very personable, knowledgeable, clean, efficient and took the time to explain the set-up and operations to my wife and I. He cleaned up the boxes and packing and area when finished. We really appreciated his helpful demeanor and service.

Installation team worked well together and did a very neat job. I did need 2 longer cables which I wish I had been informed of earlier, I had to purchase a HDMI cable for $50 which costs about $22 in the store.

The installers removed the 11 year old tv and followed up by installing the new smart tv along with all of our accessories. They answered all of our questions along the process.

The agent was right on time. He showed me all the features of the TV, and was patient with my learning curve. This is my first smart TV connected to my household Wi-Fi.

Yhe installers arrived on-time and called me from their previus stop to give me an alert. They were personable, worked quickly, answered all of my questions and left not a trace behind. Very pleased!

Excellent job by the geek squad people they where very knowledgeable in every aspect

The installer arrived on time, unattached and removed the old set, installed the new one, and reattached the DVD. He took the time to make sure all components were working together, before showing me the features on this next generation TV. He answered all my questions, and told me to call anytime.

I needed to add bluetooth to my audio system. I bought a bluetooth adapter to add to my old Denon based system. The Geek Squad sent Elvis to install it and after a few minutes it was clear I needed a new receiver and Bluray player in order to do what I wanted. Elvis very clearly proposed a new Marantz along with a new Bluray player to truly update my sound system. Elvis went away and created a quote to do everything i needed. Best Buy took back the new adapter I had purchased. Elvis broke it all down into very easy to understand steps. He ordered all the new gear and a week later brought it all to my home and with the greatest of gentleness he installed it all. The instructions were perfect. He is the best teacher. The new Logitec Harmony universal remote is allowing my wife to operate the whole system for the first time in 16 years. She is ecstatic. Elvis is our new Hero forever. He diagnosed our needs and came up with the perfect solution. Please send Elvis our highest rating.

OMG, it was so worth having the Geek set up my 55” TV and sound bar. Then when I made the comment that I was going to have 1 more remote to deal with - he told me about the Logi remote that takes care of everything!! He then sat down and programmed it and trained me on it. So much easier 4 remotes.

Andrew was excellent. Being seniors with no technical savvy we needed help understanding operations of our new TV. His demonstration was clear and easy to grasp.