Customer Ratings & Reviews

Your installation staff is the best. They did a great job installing the equipment and a better job of explaining what they were doing and why. Too bad Best Buy can't come up with a phone system that works as well.

Technician analyzed our situation, we discussed options, completed installation and then discussed technical issue with the TV itself. The technician informed on how to proceed with utilizing our extended warranty. Very useful information and was very pleased with the service.

We had great service, and Tom was very pleasant and very knowledgeable! We appreciated his assistance and truly his help. Thank You

She was so great to work with and even was able to figure issue with my old TV. She asked me if I wanted to keep the one I had or the new one. I chose the new one as it was time to up grade

The service was fast, very knowledgeable technician.

Geek Squad arrived earlier than scheduled. Technician was very knowledgeable and very friendly. He set up the TV and answered all my questions. Very happy.

Techs were here on time and very nice. Set up was done quickly and they took their time showing me how to use the TV & Sound bar system.

The agents were wonderful. They answered all my questions. They did a wonderful job connecting my TV and helping me with all my password

Agent's showed up on time very nice friendly. Set-up TV to Cox equipment set my remote control, took time to teach me how remote works

the install and tech review was excellent. thanks.

Crew did a great job installing television and connecting my AV system. Also spent a good bit of time setting up controls and providing instruction. VBery glad I hired geek quad service On a negative note, the second crew arrived later and were not able to get my old rear projection TV from my walkout basement and up the yard to the street. A lot of plantings have grown since i bought it and I wasn't surprised. I sugeested I dismantle it partially and they concurred and I was to set up another date. I was advised when the second crew arrived that a paritally dismantelled TV could not be taken (all electronics were intact) I called the best buy numnber aand asked about this and have yet to hear back. I will probably have to dismantle the electronics myself and take them to a recycling center. Do need my money back for removal.

Great service and enjoying the tv and good Geek service and great support

They were there after the install to complete wheat he initial guys did not and they are hired outside of best buy and out of their control as a vender. Geek Squad were there so fast!!!!Great Job and for the money and 5 years coverage...it cant be beat for what they do

My guys were great. On time and thorough in setup and instruction. I am too old to do things like this by myself these days. Glad Best Buy Geek Squad is there.

Excellent service. Knowledgeable and informative. Two technicians set up the tv completely. Walked me through all aspects of usage. They were helpful and not in a “hurry” to get to another appointment. The cleaned up all packaging and even took my old tv away.

Agents did an Excellent job installing my TV! They made sure everything was connected like I wanted, and I knew how to maximize all the great features. They were professional and friendly.

The home delivery and installation service was great. The technicians were knowledgeable and details oriented. They had the new TV set up with care and patiently guided us the details of the remote control…

Am very impressed and pleased with Geek Squad services. Had a TV and sound bar installed and adjusted. Used Geek Squad for new computer set-up about 6 years ago - they are the best and I will always us them for future work. It's like having your own IT guys to make things "right!"

Came to set up our new TV. Was prompt, courteous, and knowledgeable. Made set up very easy and explained everything. Am so happy with service provided.

Our old tv was disconnected and the new tv was set up on our stand. All the cables were connected and hidden behind the stand. They explained with great detail how to use our new remote and also helped to set up our streaming apps. We are very pleased with the service