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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent service, I would recommend Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so sorry I have forgotten the gentleman’s name who installed my TV. He was excellent, very competent, very fast, and really friendly. Really he is great and I apologize that I have forgotten his name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery, installation and set-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery, installation and set-up was fantastic. Following that, he explained the system and adjusted it to our desires and usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service installing my new Best Buy TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new TV fits perfectly in my bedroom. The Geek Squad installer explained all important aspects. So pleased with with the expert knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service and people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were not only knowledgeable, neat, and efficient, but we had a lot of fun during the process. Really nice people, and they did the complete set up and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up of tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had ordered two tvs and wanted the geek squad to install. One of the tv's was badly damaged and they were able to get another with little effort. I had to wait a couple days but the room was not ready anyway. they did a great job in setting up and am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Had three TVs installed over four weeks. All Geek Squad service (phone and in-person) was excellent. First two TVs died, third was a different brand, but everyone was responsive to the issues and provided great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did it right>subcontractors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, in particular and not the subcontracted technicians, were the heroes with installing and connecting my equipment. Explained how it worked in plain english. Good experience and were quick and effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Pleasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made it easy, where for me it would take some time, I could do more productive endeavors and save the frustration of doing it twice. Nice guys too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable and pleasant. He was efficient and did his job well. I would request him for future calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik and Otto, my Geek Squad were excellent! So knowledgeable and helpful! Erik installed the TV quickly, made sure I knew how to use it, listened and answered all my questions and even took the time to let me experiment with the TV remote so I would know my new TV before they left. They also sweetly carried my old TV stand down to my garage for me because Erik had listened when I told him that I had hated that old TV stand! They were wonderful! I would highly recommend having a TV set up by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Samsung 75 Inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and his team member are excellent representatives of your company. Their installation was seamless and their explanation of the TV were above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would use Geek Squad again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent unboxed and setup a new TV. Everything was done carefully and he answered all the questions I had at that time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, helpful and easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nargan and crew were on time, quickly installed TV and sound bar. There was a difficult situation for the installation but Nathan and Paul did a good work around and all is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and delivery team was amazing. They delivered during a wind storm and made it in time. They were helpful, did a great job and were very professional. I was very pleased with their service and professionalism,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yuma Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad set up our tv in a very professional & helpful manner. Very nice folks to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey but worth it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing I couldn't personally handle a 65" TV, I felt it was my best option. I can't say I was happy with the price but 2 guys delivered and set my whole system up in 30 mins and EVERYTHING WORKS!! Not even a tiny bit of frustration! The guys were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STOP - USE THE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending your time and money picking out the perfect TV, be sure to hire THE GEEK SQUAD to install everything. Fast, clean and will spend all the time YOU need to understand how everything works. We were so happy with Daniel & Jillian, THE GEEK SQUAD are now on speed dial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has been great n the men that came on to install it were great. The tv is very easy to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, and completed his set-up quickly and efficiently. His instruction on the use of the remote was extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome. Were on time, courteous and connected everything. They also took time to explain to my my new 85 Inch TV and answered all my questions. Excellent customer service!

    I would recommend this to a friend