Customer Ratings & Reviews

Arrived on time. Got right to work. They had to work in very cramped space(hard to place the tv and get to the back to make the connections) and never complained. I do wish they had been able to make a connection with the sound bar that would allow me to operate the volume through the tv remote. 3 remotes is to much. Once again the lack of access!

The service itself was good and the person was nice and helpful but the setup was super easy and there wasn't any setup required. I wish I'd been informed about that when I made my purchase

The agents put my new TV together and set it up. Went very smooth.

Paid a lil extra for delivery & set up.... WORTH IT! Gentlemen were on time, quick, knowledgeable, would def use again.

The Geek Squad did a great job of setting up and optimizing all of the capabilities of our new tv. More importantly, they answered all questions and never indicated that they were in a hurry to leave until we were satisfied. They even responded a few days later with a visit to help with some confusion on our part.

chris setup the tv quickly. got everything synced. saved me a lot of time and headache! lol

This T.V has the clearest picture I have ever had.And the set from Geek squad was awesome.

The two men set up the entire system for me. They taught me the popular features. They were Very helpful.

The agent set up and connected all of my devices. Walked me through the remote control buttons. The colors are sharp and bright. Feels like I am a theater. Love it.

The third party contractor arrived around the time we had scheduled. He was extremely nice and professional. However, they clearly underestimated the job because they only had one person come. The technician could have definitely been more efficient with a second person, but they set it up perfectly fine nonetheless.

The setup was easy and stress free. They hooked my devices up for me after assembling everything for me. Made sure I could understand my remote. Great customer experience.

I like the all in one smart remote, but if you happen to buy something new, or to replace an item, you most likely would have to pay for someone to come out and reprogram the device. Sometimes I get a delay from device when I turn off my TV, and sometimes it takes as long as 10 mins or so to turn off. I worry about on how long that takes. It just might be my projection TV.

The 2 installers were great. Both mask protected and were very helpfull in explaining everything. Showed us how to work the smart tv and how to go to netflix and back to direct tv. Glad I spent the money.

The agents were very personable and knowledgeable and set up my TV and showed me how to use it. They hauled away my old Sony 50" TV. Both were very friendly and took their time answering my questions.

The Geek Squad team arrived on time, had the TV set up and working in no time. They took the time to demonstrate and explain all the functions and even helped me with the connection of a sound bar.

Geek squad guys did a great job installing, however we were surprised that we had to pay extra for the power cord to be put in the wall. The guys promised follow up e-mails with tips and phone numbers. Nothing arrived. We called and found nothing but frustration with Best Buy's customer service. Letters were written, still no response. Terrible customer service!

Set up was excellent. The technician was profession and courteous. Worth every penny!

Installers and setup Geek Squad were great. They were so knowledgeable of the inner workings of the tv, and connected all the WiFi associated items. It was worth the additional money to have them do this.

The Geek Squad Agents set up the, explained what they were doing. They were very efficient. I was glad I had them do the inspection.

The agents who set up my TV were great. Very efficient and helpful in explaining the use of the TV.