Customer Ratings & Reviews

They did a great job tying the tv,reciever turn table and dvd player together

Well worth having the Geek Squad deliver and set up the TV, I'm not a technical person, just getting it out of the box was amazing to me. They did a great job hauling my old rear projection TV out and putting the new TV in place. I was a little disappointed that they didn't come within the 4 hour delivery window but all & all very good job.

This delivery, setup and haul away was related to a 65" TV I recently purchased that was to be set up in my basement. The two team members scoped out the job and set the old TV out of the way and then brought the new TV down to the lower level. They had it connected and booted up in a fraction of the time it would have taken me to do it, and then proceeded to provide a helpful tutorial on the various functions of the remote and the TV. The old TV was quite heavy, but they carefully maneuvered it up the stairs and into their truck with no issues whatsoever. Was really happy with their service and professionalism.

Got a new OLED TV and was sure glad that they hooked this up and got it running before they left. There is so much it does and while I like tinkering with it I feel a lot better after they walked me through it. It cost me a little but it was money well spent.

The Geek Squad delivery team was great. TV was set up quickly and both techs were very informative regarding TV features, remote features, etc… Overall, very pleased with the process.

Excellent technician who set up my 55 inch Sony tv. He figured out a complicated setup because of my steaming device. An 11 out of 10!

The geek squad did an excellent job of hooking everything up and explaining how it worked they went overboard and adjusted some thing for me that wasn’t on the ticket thank you very much appreciate you guys

They installed my tv to my entertainment center they also did a great job on the installation that day . Thanks for everything from the geek squad.

Vincent has installed our computer, printer and now the TV. He is always courteous and explains what he is doing. He always goes through the operation of each new purchase with us and then asks if we have any questions.

The person was knowledgeable and friendly. Everything was done in a timely manner and he answered any questions I asked.

Timely efficient knowledgeable polite Friendly and Courteous

The guys installed, and explained everything pretty quickly. They’re patient and thorough, very knowledgable.

I bought this television for a small space in my home. It is the perfect size and has a good picture. The Best Buy Geek Squad team was timely, professional, and courteous. They efficiently connected the set and answered my questions.

The Geek Squad rep arrived on time, unpacked the tv, and set it up. Later, we needed the color adjusted and he returned to fix it.

agents were polite and informative completed the installation quickly and moved on to their next project.

The agent not only set up the TV, instructed in use. Plus, he was able to make my existing wall mount work with this smaller unit.

The techs set up the TV but had a bit of a problem having my older wired sound bar and Blu-ray player to communicate with each other. I wound up having to use 3 or 4 remotes to get what I wanted. A few days later when I set up my Google account and added an app, I couldn’t get the cable TV to display. Called Geek Squad. They walked me through a troubleshooting process ( a workout going back and forth behind and in front of the TV , pulling out and plugging in, then playing with the remotes). My sound system is old, so it’s finicky connecting to everything. After about 30 min, everything was working well. The tech I called gave me a heads up to reboot everything (especially my cable box) whenever there’s an app update. They were very helpful. And I’m getting used to this Smart TV. I’m down to using 2 remotes, now. If I want to watch a dvd, then I’ll have to use a third remote to control the Blu ray player. No worries….I’m streaming more, now.

Installing TV was okay but not enough time for teaching elderly on the use of the remote. Of course the men knew what to do which was good but this should include more time on use of remote for the TV.

The team patiently and thoroughly explained how to use the machine and remote, after relatively quick installation. They also gave understandable and useful information about streaming services, a topic that can be very confusing.

Kurt with Tech2Call was great. His installation of my new TV was completed promptly and efficiently. I already had a home theater sound system for my old TV and Kurt connected the new TV to the sound system with no problem. He got the new TV set up and running, showed me its features and answered my many questions. He was professional and courteous throughout the process. The service he provided was excellent and I was completely satisfied.