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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installed 2 TV's in an hour

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed 2 TV's. Set them up and cleaned up in 1 hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Set Up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Technician set up the TV, removed the old one and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member set-up our TV promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan H. brought our new LG 55inch TV and set it up in the place we designated. He did a very good job and was very friendly and helpful with any questions we had and he did it promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, efficient set up and instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time, were extremely helpful in moving furniture that is too heavy for me and installing the new TV. Hooked up existing DVR player and prepared it all to work well. They were courteous and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knew what they were sping.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good dudes, they know what they are doing. It was worth it to me due to the size of the TV to have setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great - replacing the TV which was broken when it was unboxed. They had everything hooked up in no time and explained the option to enroll in Total Care which we did. We would recommend Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house moved my old TV and set everything up with the new one. The were very clean and left no mess at all. They were both friendly and explained my new TV thoroughly. I will continue to use this service for every major purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JPOII

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quickly hooked up my tv and gave me a tutorial. Very efficient and knowledgeable person. Extremely happy with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install was seemless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technican was knowledgeable, neat with his work and he completed the setup task very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of our new tv went great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went great on our new Sony big screen smartTv. The gentleman that set it up was fast, polite, made sure all worked properly and that I knew how to use it all. Picture and sound are beautiful. TY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed new 55 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The installer was very professional and was quick. He took the time to show me everything about the tv (first time having a smart tv).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service for those of us who are not the least bit tech savvy! The hook up didn't take any time at all, and the tech explained quite a few features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TV BUT SADLY WE DIDN'T NEED THE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is terrific and I am so glad I purchased it. I originally had the Geek Squad scheduled to come and set up the TV but decided I would do it myself. So, sadly, I had to cancel my Geek Squad appointment to set up the TV. I say sadly, because we have used the Geek Squad on three other recent installations and they are TERRIFIC! Hopefully, we'll have to have them do something else in the future. Because of their wonderful service we received on three occasions, they get 5 stars, even for this "non-installation." They truly are consummate professionals and a joy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what happened? Somebody dropped the ball.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there appears to be a delay between sales and refunds. The sale was made. And the refund has yet to be issued. There was no set up. The customer refused set up. The item was delivered carefully and promptly. There was no set up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic set up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding setup of new Tv so much b then me crawling all,over floor and reading and rereading directions. During COVID 19 restrictions I was left with no added stress, just a happy ending.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs 4 HDMI Slots On Samsung 65" CU 7000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" SAMSUNG 4K Tizen Crystal UJD cu7000 Picture is Good, and an Excellent price. However: ALL TV Sets Should Have at least 4 HDMI Slots, because You Will Need Them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and patient, Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that came to setup and deliver the tv were excellent and patient. We’re senior citizens that can get confused by new remotes, new features, etc. After they left we called with questions and they actually had to come back to add on a feature we didn’t want the first trip. All in the same day. Great service and so, so glad we used them and didn’t try to do the installation ourselves. We would have returned it to the store out of frustration without their help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connection of tv to all other equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent attached all my analogue components, dvr etc. to my new Samsung tv. Gilbert did an excellent job. He was so knowledgeable and professional. Thank you again Gilbert Lorry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation of my beautiful, large, TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV without any hiccups; explained the basic operation of the new TV. Had paid to have my old TV removed which was done properly. Did a great job totally.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I was reluctant to add the setup as it almost doubled the price of the purchase. Wow though it was a less stressful way to get a new TV and well worth it.

    I would recommend this to a friend