Customer Ratings & Reviews

The two Geek Squad members who showed up did a great job! They were both very friendly and professional. It takes a little while for me to adapt to new technology so I really appreciate that they were very patient with me.

Originally I was reluctant to add the setup as it almost doubled the price of the purchase. Wow though it was a less stressful way to get a new TV and well worth it.

I am so glad I chose to have my tv delivered and installed. The gentleman not only installed my product and answered questions...he did not leave until he was certain I had the basic operation of my product down pat. He was FANTASTIC

Damion is the best! This was the second install with him. He is knowledgeable and professional. I highly recommend Damion and the Install team.

After the fiasco of waiting a month for something we were told we would get in 3 days Best buy dod a good Job on setting it up. Just help put on tv table Super easy and simple!

The service men were on time and completed the work in a short amount of time. They went through all the features of the tv so that I understood how the tv worked.

I was surprised that only one person was sent out, but he handled my new 55" TV without a problem. He was friendly, knowledgable and helpful. He did a great job!!

very helpful nothing disliked -set up and even new safety plug-TV is in my livingroom and showed me how to use the smartv

The technician installed our TV, set up our wi-fi connection, and other devices. He was professional, courteous, and friendly.

Great communication prior to & on the day of. They were on time and put booties on. Both technicians were outgoing and knowledgeable. Were not condescending. Demonstrated our device thoroughly - until we were comfortable using it.

The personn who came out and set up everything was very knowledgeable and set up everything to the T. He also went over everything to make sure I understood how to work everything that would make it work great.

Geek Squad set up TV and hauled away boxes. They made it look easy but TV with stand weighed about 100 pounds. Not so easy if you are not young. Very professional and personable. They offered to stay as long as necessary to set things up on the TV logins, channel setup, answer any questions etc.

Both agents did a terrific job. If only all of your employees were as good. It’s agents like these that keep me coming back and buying all my electronic equipment from Best Buy. Both deserve promotions and pay raises. Service was A Plus!

The squad got my new TV up and running, moved the old TV downstairs, got it running, and took away my old old TV, all in less than one hour. Everything worked perfectly. Thank you.

I love being a TotalTech member. Having the Geek Squad install was not only satisfaction and worry-free, but the shortcuts and customization he showed was amazing.

He installed my TV very efficiently. Explained carefully how to use the additional features. I would not have liked to have to put it together myself. Seemed more difficult than expected. Excellent service.

The Geek Squad set up and installed my television. I was very pleased with not only their work but most importantly with them taking time to answer questions and permitting me to operate the television before they departed. Go Geek Squad!

We purchased our Samsung 65” Tv and Samsung sound bar and decided to have Geek Squad set everything up; great move on our part. Michael H and his sidekick Dillon coordinated everything , came out did the install and walked us through everything we needed. Being 75+ years old; we are not really literate regarding all that needs to be done! These guys were fantastic!!!

Phil brought the tv into our home and provided top notch professionalism. He was friendly, helpful, and professional in the set up of the tv. We were extremely pleased with his input.

Technician arrived on time, installed my television and explained how to use the new tv. She was very courteous and knowledgeable.