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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service as always

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third television that the Geek Squad has installed for us. They do a great job. They never leave until they are sure we understand how to use the remotes. Always have had great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived punctually and diagnosed several minor problems which resolved our difficulties in less than twenty minutes. Was very impressed with his professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fireboxd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job in little time. Plus he tutored me on the operation of the TV and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgable-very satisfied,explained what they did and went thru functions and displays

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation by geek squad employees.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the tv and sound bar quickly. They went above great customer service to answer my questions. Very professional and knowledgeable. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from and a great company.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Samsung 65" to replace my 7 yr old Samsung 65" TV which needed to be replaced for several years now. I am very pleased with the service I received from Best Buy, from the installation to the set up.. They were very friendly and knowledgeable which made this transaction very pleasant for me. Needless to say, I am very pleased and highly recommend Best Buy and their knowledgeable and friendly Geek Squad, who I am confident will be there to assist me if there any problems if any should any arise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They answered all my questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv very well. Also told me what additional items I needed to purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GEEK squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my TV and connected all my external inputs. However, they seemed rushed and didn’t explain a lot. Also, I had purchased new HDMI cords and they just dropped the small plastic covers on the floor. I have a dog. I was not pleased that they were so careless.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents went far above and beyond . They were courteous, safe, and extremely thorough. They ended up saving me money and solving my problems. Will absolutely use them in the future!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very efficient and friendly. Helped me put my TV together and program it!! Really appreciated his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad expert was outstanding...knowledgeable, personable, and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ❤️ the set up of my tv. Setup was neat no wires showing perfect. Love love love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with the tv which was not very expensive. I thought it performed as well as the previously owned which was much more expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer and technical service. Very knowledgeable about product purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed equipment quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his partner were very professional and informative. Also, very patient in answering questions and use instructions on the new units.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad set up my turntable in a timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable. He/they did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast set up of TV and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did everything promised in setting up the TV and sound bar and also hauled away our heavy old set. When we had a sync problem after they left, it took only a short phone call to give us instructions on fixing the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squyad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were vey professional and did a great job of setting up the tv. They explained everything in a simple to understand way. They did not leave until they were sure i understood the operation ofm the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service - nearly flawless experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An entire new system - fully set up - all elements working perfectly - a detailed introduction to all the features - courteous - full clean up once finished...!!! Could not have been more pleased

    I would recommend this to a friend