Customer Ratings & Reviews

This is the third television that the Geek Squad has installed for us. They do a great job. They never leave until they are sure we understand how to use the remotes. Always have had great service.

Technician arrived punctually and diagnosed several minor problems which resolved our difficulties in less than twenty minutes. Was very impressed with his professionalism.

Did a great job in little time. Plus he tutored me on the operation of the TV and remote.

Polite, knowledgable-very satisfied,explained what they did and went thru functions and displays

The agents connected the tv and sound bar quickly. They went above great customer service to answer my questions. Very professional and knowledgeable. Thank you!!

I bought this Samsung 65" to replace my 7 yr old Samsung 65" TV which needed to be replaced for several years now. I am very pleased with the service I received from Best Buy, from the installation to the set up.. They were very friendly and knowledgeable which made this transaction very pleasant for me. Needless to say, I am very pleased and highly recommend Best Buy and their knowledgeable and friendly Geek Squad, who I am confident will be there to assist me if there any problems if any should any arise.

The agents set up my tv very well. Also told me what additional items I needed to purchase.

The agents delivered my TV and connected all my external inputs. However, they seemed rushed and didn’t explain a lot. Also, I had purchased new HDMI cords and they just dropped the small plastic covers on the floor. I have a dog. I was not pleased that they were so careless.

The 2 agents went far above and beyond . They were courteous, safe, and extremely thorough. They ended up saving me money and solving my problems. Will absolutely use them in the future!!

The agent was very efficient and friendly. Helped me put my TV together and program it!! Really appreciated his help.

The Geek Squad expert was outstanding...knowledgeable, personable, and professional!

I love ❤️ the set up of my tv. Setup was neat no wires showing perfect. Love love love

Installer did a great job and answered all my questions.

I was satisfied with the tv which was not very expensive. I thought it performed as well as the previously owned which was much more expensive

Excellent customer and technical service. Very knowledgeable about product purchased.

Mike and his partner were very professional and informative. Also, very patient in answering questions and use instructions on the new units.

The tech was knowledgeable. He/they did a very good job.

The Geek Squad did everything promised in setting up the TV and sound bar and also hauled away our heavy old set. When we had a sync problem after they left, it took only a short phone call to give us instructions on fixing the problem.

The agents were vey professional and did a great job of setting up the tv. They explained everything in a simple to understand way. They did not leave until they were sure i understood the operation ofm the tv.

An entire new system - fully set up - all elements working perfectly - a detailed introduction to all the features - courteous - full clean up once finished...!!! Could not have been more pleased