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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 18,776 reviews
  • Rated 5 out of 5 stars

    big screen install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional, knowledgeable, and easily helped with connection and setup. experts!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick was an awesome technician! He set everything quickly and walked me thru all information I needed to use my tv. I was very happy with his service. Thank you Rick, Debbie

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on time, very thorough and professional. Explained everything they were doing along the way. Answered all our questions we had during the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, informative, clean, asked all the right questions, helped set up and provided more inputs and training. Couldn’t ask for more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony TV Hooked Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new big screen Sony. The next day it was delivered and successfully installed by GS. Very professional. Explained how this TV works. Cleaned up the area and took all trash and old TV with him. Very happy with experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician worked efficiently and professionally. He remained until we were both confident that I knew how my new remote worked. Also gave me contact info in case I required additional instruction. On time, helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member kept in constant communication on his arrival time. Was able to hook up our 55 inch qled tv without any problem. He followed the safety protocols while in our home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend including connect and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered, connected and set up our 4K TV. They did an excellent job and are so quick. Also explained everything. I totally recommend anyone get the connect and setup by Geek Squad, They sure save you time and trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance claim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not review individual items. Mass purchase due to lightning damage. Brandon in store was the best. Patient and supportive with good suggestions. Did not try to upsell due to nature of interaction. Gave discount on geek squad since easy installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service, very helpful and instructional too. Hope my TV theater last a very long time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy showed up on time and helped set up the tv with our direct tv remote. He was professional and friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was competent and friendly. He quickly got to work, installed the wall mounts and connected the TV's. He was very patient and made sure I knew how to correctly operate the remote and television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Technician Brian did a Fantastic Job setting up my TV !!! I will ask for him if I ever need a Geek Squad Tech even if I have to wait untl he is available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG LED 55"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent picked up the TV, brought it to my house, disconnected the old TV and installed the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful in setting up the TV and making sure I knew how to use the remote and also set up the soundbar I had with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Star rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Shows beautiful picture no complaints. Very good customer service. Took the time to show me how everything worked. Called the day before and 30 minutes prior to coming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job setting up our new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was very knowledgable and helpful. Set up TV and connected it to our existing equipment. He also explained the TV operation to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV carefully and quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our TV, hooked up all of the devices and answered our questions. They were knowledgeable and polite. We enjoyed working with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad put together my new TV stand, hooked up the new TV and explained everything about the new TV to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup of our new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent set up our TV and went through the setup with us. He answered our questions and was so helpful! Excellent service!!!

    I would recommend this to a friend