Customer Ratings & Reviews

Bought our TV and got perfect service at the store and during installation. The two gentlemen who came to the house were efficient as well as patient with us. Everything is working just as it should and I know how to use it all!

I was apprehensive about unpacking an ultra thin 4k TV, so I contracted the Geek Squad. Very professional, very helpful. They unpacked, hooked up and explained some of the navigational features and options of the TV. Great job!

The agents brought in my TV and connected it for me. It's working very well although I wish I could increase the volume as I am hearing impaired. All in all, I'm very happy with it.

With great trepidation and a major lack of computer knowledge, I found myself having to solve my computer files problem via my computer with a tech rep on the other side. Once an official connection was established(no small initial feat by the tech rep with me on the other side!) The communication of my problem and the plan to solve it were clearly and quickly relayed to me. The amount of time the tech needed to have to solve my problem was clearly outlined to me. All questions were entertained and clear and detailed answers were relayed to me. I was thrilled and relieved with my computer files issue resolved.

The agents did an excellent job! Grateful for the opportunity to have them come into my home and set this up.

Very efficient, kind & thoughtful installers. The entire time wore their facemask & I did as well. Respectful & went thru all the procedures of making sure all components worked.

They did a great job,setting up my tv and soundbar. Very professional and quick. They show me how to change to Netflix. Cleaned up and took with them the package.

The young man was so very thorough and took the time to explain how things worked. He was pleasant and made sure we understood him.

Great customer service by my two Geek Squad agents! They were very friendly and professional. They mounted my 65" TV above my chimney and it looks fantastic! They took the time to explain what they planned to do, got my guidance on what i liked in terms of where to mount the TV, and then they took care of everything including connecting all my devices. Unfortunately they couldn't hide all the wires and cables coming from the TV by putting inside the wall since we were dealing right above the chimney, but that service would've cost me about $100 or more extra anyway. Overall great service!

Great service as usual from geek squad. 4th time using best buy for TVs and high recommend.

We purchased a 55" TV, which included delivery, but not installation. Although I didn't need the technical support, I did need the muscle to safely remove the TV from the box, install the legs and set it in place. So, I paid the additional $100 for that service. Unfortunately, they were short handed on Geek Squad members that day and sent a third party vendor. Although he got the job done, the packaging was heavily damaged and loose parts were flying during the process. After the initial installation, I noticed a problem with one of the HDMI ports. In fairness, I don't think it was due to the handling that the TV endured. The TV was exhanged with a new one and that time, actual Geek Squad employees did the delivery and installation and did a Great Job. I would use the Geek Squad again but would insist that they not send a third party vendor.

Exceeded my expectations and arrived on time. Will use in the future.

I was completely satisfied with the delivery and set-up for my new Samsung TV. The technician was on time, very thorough and extremely patient in letting me ask questions, answering them and letting me try things before he left.

Apropos the mere size of the lg television I purchased, no way could I just pick up and set up. Further, bc lg is a new brand to my household, I wanted setup to be easy and knew I’d have questions. Tech was an expert.

At 100+ lbs, this 85" TV required two Geek Squad installers. They arrived on time, carefully removed it from packaging (and took that huge carton back with them), and mounted it as requested on the stand sitting on my console. They also did a quick set up of my digital services and a very brief tutorial on the set's operation.

Connected my new tv, took the old tv away, explained and demonstrated how to use my new tv

Once everyone got on the same page, went smooth. There was a mixup in the way our purchase was rang up in the computer. That mixup caused a delay in service. Store Manger finally got things straight and was very satisfied with the setup.

The delivery and set up was on time. It didn't take long and the people cleaned up after themselves. Their explanation on the use of our new tv was easy to follow and they made sure we understood everything before leaving.

Geek squad unpacked my new TV and quickly set it up. Removed all packing and cleaned up very well. Linked the new remote to the TV and quickly got things up and running. Linked the set to Internet so I could use streaming services. Job well done.

We could not be more pleased with the professionalism of the Best Buy installer. He got everything up and running and showed us how to use all aspects of the TV. He was patient and polite. Well worth every penny we paid.