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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    Two true professionals who know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who connected and mounted our new LG 75 inch TV were simply the best. It was refreshing to be delivered (pun intended) such solid customer service by true pros with multi-decades of experience between them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the GeekmSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and set up my new Tv. They even took away all the wrappings squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was fantastic. Installed new TV. Explained clearly how to operate it with DirecTV and DVD player. Removed all boxes, packing materials, etc. Cleaned up after himself. I was extremely impressed with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no owner`s manual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geek Squad gentleman installed my new 50 inch Vizio Quantom M tv I think he might not have unpacked the owner`s manual. Can you help me to get one?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing our new 65 inch LG TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my TV, sound bar and cable connection and in minutes I was watching a movie. The agent took time to explain how to access menus on the TV, as well as, the sound bar. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount 85in Tv for a clean look.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geeks come out to mall mount my two new 85in Samsung TVs to the wall for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guy's came in and disconnected the old tv. Installed new TV and set everything up. They were great and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer on time and installation was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent arrived early, was friendly, and answered all of my questions. The installation was fast and there were no problems. I plan to use the Geek Squad with my next LG TV purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy simple quick installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your a tech support member I would definitely recommend highly trained tech to install your tvs. They know what they are doing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team took time to explain all of the features to me and connected/programmed the remote to work on several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in with my purchase and installed everything to my satisfaction. Outstanding customer service! Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of Television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Mike and Kyle were excellent. Very professional but also explained and work friendly. Outstanding employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set everything up and got everything connected correctly. Very friendly and provided excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly, knowledgeable and went over the details with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a phenomenal and fast job of installing our tv and also explaining and showing us how to use it. They went through everything before they left to make sure every component was working and that we could work it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big TV is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit shows very well, has some good sidings options. Good sound too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set It Up Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best to set up a smart tv is to have a professional do it. My three sets, purchased at various times were all set up by Best Buy professionals. One by Geek Squad and two by one of their contractors. All did great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55" Delivery & Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Agent did a great job assembling the cabinet and TV! Setup was performed professionally! I couldn't be more satisfied!

    I would recommend this to a friend