Customer Ratings & Reviews

The Geek Squad couldn't be better. On time and competent. Set up the new TV and answered questions about another TV. Thanks!

Purchased this plan to accompany my products. Due to lower prices at Best Buy over other retailers, it is a win win and has now paid for itself a few times over. It includes set up and packing removal. Being a new homeowner, I am so tired of having to set up my own stuff and it seemed to take me months to remove the packing. This plan is worth its weight in gold.

These guys are really the best. They are careful, courteous and very clean. They hide all the wires and double check the set up is exactly to your liking.

The agents were extremely helpful and efficient as well as very nice. They removed my current TV and set it aside carefully and helped the person I was giving it to cover it and put it in his car. Your agents connected the new TV to my electronics. And when I had a problem the next day, they were agan very hepful and helped me resolve the problem.

Thomas is wonderful very nice man Knows his stuff Cleans up after him self Called while on his way

The gentlemen who set up my TV were courteous, friendly and professional. They were able to synchronize the remote with the AT & T U-verse remote seamlessly.

Was good to see a female helping. Guy & Gal very nice, got tv installed in entertainment unit with no problem. gave instructions on remote, etc. Left area clean.

WE GOT THE SERVICE WE WANTED -- JUST CLICK ONE BUTTON AND THE NEW TV COMES ON -- WE DIDN'T HAVE TO DO ANYTHING ELSE -- THE SET-UP WAS PERFECTLY DONE. THANKS!!

Both installers did an outstanding job of setting up my audio and video equipment. They explained all of the features - and how to use the equipment.

didn't give much instruction. They should have reviewed how the remote works and what adjustments can be made in picture and sound. This is a pretty complex TV and it wasn't cheap, doesn't even come with an instruction book.

The Geek Squad set up my tv in a very professional manner. George from the Geek Squad was very courteous and helpful.

The guys of Geek Squad did a great job putting up myTV's and setting them up.

Had the Geek Squad install and set up my new 65” TV. They took something that would have taken me at least an hour and were done in 15-20 minutes. Explained the TV in detail to me as well. Money WELL spent!

The agents were personable knowledgeable and communicated clearly, answering all our questions about our TV and sound system requirements and possibilities.

You sent the absolute best service agent there is. Gary Cooper is his name, and he is awesome. Thank you.

Both Justin and Itzander did a great job setting up the TV. Cleaned up the rubbish after. Justin explained & demonstrated on how to use the control.

Very professional and courteous. Trouble with scheduling but once the service technicians arrived all went well.

The installers did a great job of mounting it on the wall and connecting everything. They made sure that everything worked and that we could operate them before they left.

It was so worth the money to have to technician come to set up the TV. He also connected all of my other components and showed me how to use the TV. He was incredibly professional and patient with my questions.

Great installer very nice men. I would recommend the Geek squad when buying something you might have a problem setting up. I am so glad I bought it from Best Buy.