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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    As always great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, hooked everything up quickly and correctly. Very friendly and personable while answering all my questions. They finished up by explaining what they did and how I should use the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent James was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent James did a fantastic job setting it up. He was very knowledgeable and polite. You should give him a raise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsumg Remote is difficult to maneuver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new Samsung TV very much, however, I find the new modern remote very difficult to find what I want to watch. It took the Geek installer almost an hour to install and set up my YouTubeTV as my app. I don't wish to watch Samsung + and all the "old" tv series. I am considering switching to my google chrome remote, but haven't yet. I also think the TV is slow to turn on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very informative. Took time to explain what he was doing. Made sure I knew how to operate TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my new TV very quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked my new TV up to my WiFi and cable box and showed me how to operate it. Easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! Always know I am well serviced when they come. Have all my answers and great at 'Teaching'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men brought my 65' Sony TV and installed it. They hooked it up and made sure I had everything installed that I currently watch. They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the contractor. He arrived on time. He was very knowledgeable, professional, efficient and polite. He was also very patient in explaining how to switch between remote devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great GEEK Squad service.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on schedule and set up the TV and explained everything clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two geek squad guys had my 65” Sony tv carried upstairs and hooked up in record time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who delivered our TV and set it up for us was a magician. The TV was too long for our cabinet and abra cadabra he found another piece of furniture to put it on and did all the moving around of the pieces. He not only solved the problem, we like the room better with the furniture pieces exchanged. He was also so patient in making sure we understood how the whole thing worked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service person. Knew the product and was able to easily explain how the TV worked. Was able to even explain some of the working of our TV cable service. Very polite and easy to talk with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick showed up on time very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did what they always do. Set up nice and clean exactly how I wanted it to be done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'd give six stars if I could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Josh ( Josh D I think ) the way he took care of everything and helped with a few issues . I'd highly reccomend the Geek Squad and Josh in particular to everyone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up the TV- sound bar- cable box- WiFi etc All in good working order. They ensured I knew how to use the smart TV and access cable as well as options such as Netflix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was very pleased with this service and the tech Zach.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup no fuss

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and installed 75” tv no problems. Had to return a previous Walmart TV that was delivered cracked. Absolutely no issues with Best Buy delivery, install and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that made the delivery, did the unboxing & installed it’s stand. They did a great clean-up job & disposed of the box & all packing materials. I highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up tv, checked settings on tv, explained remote control and removed my old tv. TV is running perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest trouble free installation.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad completed the removal and disconnect of the old TV and installed the new Sony TV, described the operation of the new remote and cleaned up quickly. A good investment.

    I would recommend this to a friend