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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV set up was outstanding.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tha individuals who setup my TV were outstanding and very polite. Kyneddy Spelling is wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and install person Ryan was very friendly, knowledgeable, and patient with us since we are senior citizens. He explained everything!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not happy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went fine. Realized later that the sound bar went off with the tv remote but did not go on with the tv remote. Called to get tech support. Got the installers cell number to call direct otherwise 2 weeks b4 tech could come. Left 2 voicemails on techs cell but got no response. Tech was scheduled to come yesterday but was sick and had to cancel the appointment. The customer service person said he would call the local office to reschedule and would get back to me later in the day, no response. Today I received an automated message saying the appointment had been canceled and I would have to contact them to reschedule. Needless to say I'm a bit frustrated.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job delivering and installing our TV. They were very neat, organized the cable hookups, gave a general tutorial on usage and navigation and answered any questions we had about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad arrived on time, moved old TV to new location and set up new TV and got all functions working and explained all features. Super personnel and super job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Speedy, and Polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, speedy, and polite best describes the service I received when my replacement set was hooked up and programmed for me. Thank you again, Best Buy, for providing superior service. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy sent installers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and helped us get acquainted with our new TV. They answered all questions and didn't leave until we were all satisfied with setup and operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job connecting the tv with my Sonos equipment and installing it where I wanted it installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    efficient installation team

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a quick and great job removing my old tv and installing the new unit as well as connecting my oter electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, great setup and service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech (Zan) did a wonderful job of setup and explained everything about my new Roku TV. I’m pleased with my purchase, delivery, and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Class Reps!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lance Morgan and the gentlemen with him, whose name I can't recall, were very knowlegeable and professionable. They were also very friendly and helpful in explaining the TV and setup to my other systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live our Pioneer HD 24” Smart Tv!! 1080 P and EASY to maneuver for older generation!! Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the tv and connected all the devices to it as well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad agents set up my Theater room.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a excellent job setting up my theater room. I’m very pleased with the agents and the work they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good purchase fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys from geek squad came out and set up my TV by mounting it and setting up the cable. it was a fast easy service and i would purchase it again if i needed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Experience Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my new tv and took their time explaining all the bells and whistles. As a senior, they treated me with care and respect. Highly recommended!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job. Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and knowledgeable. They answered all my questions and hooked up the new TV to all my devices. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I buy something that needs to be hooked up. I will choose their service because it’s fast and convince !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my apps up and running and even connected an antenna I'd purchased from a competitor. Explained menus and remote for my new big screen TV. Weren't rushed or condescending. Great service and well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Finally I felt completely at easy with such competent, courteous and attentive guys. Highly recommend.

    I would recommend this to a friend