Customer Ratings & Reviews

Wonderful service. Techs made sure everything was working. Set up the tv as I wanted.

The two gentlemen who set up my TV were on time and efficient. They answered my questions and got my TV up and running quickly.

Everything went as expected and better. I have no problems with the service given.

The Gurnee associates from sales to set up and delivery get A+ gold stars. Each and everyone one I spoke to went over and above to deliver the highest level of customer service. Delivery was delayed due to inventory issues but everyone worked to keep me informed, worked to expedite and make this the very best experience possible. All of the staff are rock stars.

The agents were extremely helpful in bringing my new 70" TV into my apt, setting it up, and plugging everything in. They called in advance to let me know they were on their way and worked quickly to get my new tech set up. They were even able to answer a tech question I had about another device. So friendly and efficient!

The two that mounted and installed my TV were the greatest. They were congenial, courteous, kind and respectful. I would request them every time.

I called in the Geek Squad to connect my TV to my new AV receiver and to update my universal remote. My agent, John L., did a great job of setting everything up.

My Sony Bravia is all I've ever looked for in a TV. Picture and sound is awesome!!! Can't wait to see the new QD TV.

Ian and associate were great. They were on time. Installed and setup my TV safely and accurately. They explained features and operations in an understanding manner.

Well done Best Buy on the TV and the Geek Squad on set up and showing how to get the most of our new TV. Thanks

The geek squad set up my tv and turned it on and gave me several bits of advice on the best way to use it. Their help was much appreciated.

Tech called ahead was on time. friendly, polite. careful with the TV and respectful of my home.

The agent who came to set up my TV was Nolan Twiss. He was fantastic: very personable, knowledgeable, kept me informed before his arrival, very helpful. I can't say enough good things about him. You need to definitely keep him!! Setup was flawless.

Excellent service and professionally performed for our TV installation and stand assembly.

First unit delivered was defective and delayed the install. Had to upgrade the model as the original was not available. When the replacement unit arrived all went smoothly

Sales representative very knowledgeable and friendly. Geek squad person/installer very knowledgeable, friendly and was very quick to install. Overall great service and a happy customer.

By bundling delivery and Geek Squad service, I saved the delivery cost. I definitely recommend the GS, especially if you are not particularly tech savvy. They were on time, friendly and tidy.

I have only great things to say about Alex's tech service in setting up my new smart TV. He gave me advance notice of when he would arrive and his quick and efficient work had my TV up and running in no time. I appreciate his patience in teaching me how to use the clicker and the new system. Thanks!

Very professional friendly and informative helping 2 retired people.

The Geek Squad delivered my new Samsung 75" Q90T Smart TV. It is a large TV and on the heavy side. Two technicians delivered it, set it up, connected my new Samsung HW-Q60T 5.1ch Soundbar and took the large box in came in with them when they left. They were on time and were quick and thorough. I was left to sign in to Netflix and Prime TV and also to set up my remote control on my DISH system. I could have not done it alone as it is really a two man job to install one of these. They installed the stand and set it on my entertainment center.