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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 246 Showing 4,901-4,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heather was efficient and very knowledgeable. Explained accessing optional internet features )Netflix and Amazon Prime). Gave me her business card if I had any questions in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad installed my new TV very quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my new TV up and programed it for me. They also took away my old tube TV. They both were very nice and wore masks and gloves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, quick and efficient installation. Professional and helpful explained and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked everything up and programmed my apps. They were very nice and extremely helpful with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided the service men were very patient with us and explained as they installed the tv. They also made some nice recommendations for our upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 2-person crew were very personable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew arrived early and completed the installation very quickly and expertly. They even praised my A-V setup, which I appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installation guys

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were very helpful in explaining everything about my new tv and how to understand how to use my controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech installed TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable, courteous. Hooked up my TV and demonstrated how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek heroes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helpful, professional, left no mess. informative and positive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to get a better and cleaner picture. This is a great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed by tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent see up my tv quickly and explained how to use the remote. He was professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from BestBuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding in every way. The team was professional, knowledgeable, careful, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have been lost trying to install my new equipment by myself. Definitely recommend geek squad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick responses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad initially installed my TV stand a little loose, but they came back the same day and got it fixed up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had several agents work with us, due to a manufacturing issue that caused the first TV to not turn off. Replacement part didn’t fix the issue, but the Geek Squad agent contacted BB and arranged for an another new TV. Jay took care of everything. Every interaction with the Geek Squad was fantastic!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technicians were very professional and explained everything I needed to know about the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew arrived on time, were quick and efficient and everything done properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had no idea how to setup and successfully connect everything. John, the Geek, delivered it and everything we needed. We never had to carry or open a box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dusty and Matt were very knowledgeable and quickly installed my Sony Bravia TV. They answered all questions about the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed some help with our large TV and the guys were great. I highly recommend the Geek Squad.

    I would recommend this to a friend