Customer Ratings & Reviews

The agent really new what he was doing and listened to me carefully to complete the setup according to my need - TV, soundbar and DVD player

Arrived when expected and work completed. Professional too

The installers were knowledgeable, knew the product, answered my questions, polite, illustrated the product and features so I could understand, awesome team. Geek squad is awesome!

My service geek was wonderful! He set up everything and didn’t make me feel stupid or old because I don’t understand it. He was amazing!

Donald (from the Lynnwood location, I believe) was my Geek Squad rep. He called in advance to let me know his exact timetable -- then he was even a little early. He listened thoroughly to my problems and then told me exactly how he expected he could solve the problem. He estimated how long it would take and then completely delivered on his solution and the time it took. He was conscientious, fastidious about cleanliness and care in the time of covid, personable, and most importantly knowledgeable and professional. An absolute BRAVO!

The agents installed TV perfectly. They knew what they were doing.

The geek squad guys are really great and extremely knowledgeable and courteous. They were able to answer all my questions and did a great job of setting up the entertainment system

Geek Squad exchanged my TV with no issues. They were very efficient...great crew!

Our guy hooked up the wrong blue ray player the first time so this was his second time back but he did a great job and was also very informing about the system. We appreciated him.

Ty it look good the pic and they install, and the worker was good

The 2 Geek Squad technician arrived an politely and thoroughly explained what they needed to do and had the TV and soundbar mounted very quickly. Cleaned up after completion.

On installation day, I was visited by two different groups of Best Buy workers. The first group removed and took away my old television. The second one installed and set up my new 50" Samsung HDTV. I need to upgrade my access to cable from DSL in order to take advantage of all the capabilities on my new TV. I am in the process of doing this. Once completed, I plan to buy an additional HDTV to place in my master bedroom. It may be the same as I used in the living room. I am very pleased with the new television.

The agents set up my new TV and connected all my devices, except a CD player for which a suitable cable was unavailable.

Delivery was made and was handle with care. Personal was very curtious.

Always have had good experience with the Squad even tho my problem was resolved prior - they gave some helpful tips for next time. Thank you.

I am not very technical when it comes to tvs & I wanted to ensure my tv was set up and optimized for me. Very happy with the installer.

The Geek Squad did a great job connecting and setting up our tv. They also explained the new remote and made sure we were all set.

Very well done. And, as a Totaltech subscriber, the service is included at no additional cost. You can't go wrong.

Geek squad is the way to go for precise insallation. Friendly and very respectful

They set up my TV, connected it to my AV system, reprogrammed the remote controls, and adjusted the speakers -- I'm totally satisfied.