Customer Ratings & Reviews

Our Geek Squad agent, Ken, came twice to help us with the set up. I wanted to run the sound through my stereo receiver (which is 20 years old) and we could not do this on the first visit as the old receiver and new TV were incompatible. I purchased an adapter from another source, got a new wireless router from my carrier, and Ken returned and skillfully helped with a relatively quick hookup of TV and stereo receiver. It works exactly as I hoped and I offers kudos to Ken for his patience and skillful work.

The guys (2) that came to the house were very considerate of my home and carefully moved the TV in to set up spot. They were knowledgeable for easy quick set up and adjusted the height and width of the legs for proper stance and maximum viewing. They also schooled me on how to use the new TV. All hook ups were done for my DVD player and they answered all questions we had. Great team

The agents mounted my TV expertly. They were knowledgeable and extremely efficient

Had my tv put on a stand and had them hook up my sound bar to it. The team came and was so nice! Made sure everything was hooked up right and took all the boxes away! Would get them again. It’s worth it to ensure everything is correctly paired

Very professional and efficient. Knowledgeable of products installed

Geek Squad set up my TV placed it on TV stand and connected to all my devices. showed me how the remotes worked and get to the apps. to stream movies and shows.

One of the best, if not the absolute best, in-home service calls. The techs got here on time, set up the TV, moved the TV cabinet into position, made sure I understood how it worked, and cleaned up everything. These two guys were outstanding. Couple that with the in-store help i got from Alex, and the whole thing has just been great.

The guys that came to set up the TV and my soundbar were professional courteous had everything set up quickly explain to me how to use the remotes. They also took my other TV away.

THE GEEK SQUAD SERVICE TECHNICIAN ARRIVED ON TIME AND BEGIN ANALYZING THE PROBLEM WITH THE WI-FI. HE DISCOVERED THE CONNECTION TO THE TV WAS NOT WORKING AND WAS ABLE TO FIND ANOTHER WAY TO BRING VIDEO AND SOUND TO THE TV WHICH WAS LOCATED IN THE POOL AREA. HE EXPLAINED IN DETAIL WHAT HE DID TO CORRECT THE PROBLEM. ANY QUESTIONS WE HAD WERE RESPONDED TO PROMPTLY AND IN A CONCISE MANNER. ALSO, HE PROVIDED INFORMATION ON THE USE STREAMING FOR TV PROGRAMS. HE WAS HELPFUL AND FRIENDLY WHICH MADE FOR AN OVERALL PLEASANT EXPERIENCE.

Professional team of two. Had the tv installed and demonstrated how to program the TV for an optimized view. Job was completed in less than a half hour. Also called before coming to residence. Really great job and worth the expense!

David fixed a very stubborn problem that was preventing a paid for entertainment site download that even the agents furnishing the site could not resolve! I am very grateful for the professional assistance! Long live the Geek Squad!!

Geek Squad Member was friendly, knowledgeable & very efficient. I was up & running in 30 minutes. He took the time to show me features I was unaware of & finding them very helpful. Geek Squad service members are SO much better than contractors I have had.

Very professional installation fast and neat they even provide suggestions to better place my large TV and leave after cleaning everything excellent

The Geek Squad agents were in and out in a Jiffy and had everything hooked up and working properly. They explained everything to me so that I was aware of what was going on. Very professional. I would recommend the Geek Squad service to anyone purchasing a new Television and sound system to go with it. Thank you so much.

The agents set up my tv and checked and set up a number of other electronic devices. They were very knowledgeable and courteous. I would highly recommend the Geek Squad to anyone who needs service. I plan to continue my service plan indefinitely.

Great picture and easy to use. I’m technically inclined but find this TV easy to navigate. Love the picture and color definition. The first geek squad team focused on me as I tripped and cut my chin. They made sure I was okay and said they would reschedule my delivery and installation. The second delivery person quickly set up my TV and helped me move the table it was to sit on.

The Geek Squad set up my new TV quickly and efficiently. They really know their stuff. All necessary attachments and adjustments were made. They made sure the display was set for our needs and made sure we understood what to do if we needed to make further adjustments

The setup/installation of our new Samsung TV was outstanding! The technicians were polite, professional, and knowledgeable -- they answered all our questions and went above and beyond to ensure we understood everything so that we can get the most functionality and enjoyment from our new TV. Could not have asked for better service!

The Geek Squad Delivery and Setup was outstanding. They handled my new LG OLED 55' TV with great care. Assembled the base and then programed the Cable Box and my BlueRay player as well. Checked TV setting and showed me how to access things on the remote. Large TVs can be difficult to work with and if not properly handled, they can be damaged before you get to use them. I highly recommend this service.

Geek squad Jamie was very professional and thorough. She notified me by phone of her delivery time. When she arrived she was conscientious about the set up including to pair the cable remote to the cable box. She assisted with the call to Xfinity support. Her knowledge of the set up was top notch. Can't recommend her service and high caliber of service strongly enough. She epitomizes the Best of Best Buy.