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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 18,776 reviews
  • Rated 5 out of 5 stars

    Quick and easy TV installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS Agent brought in my new 65" Samsung OLED TV, unpacked it, installed it in the entertainment center and connected all my devices and to the network. Gave me a quick tour of the remote control functions and demoed the TV settings and confirmed the audio and display were to my preference before taking away all of the packing materials and the old 65" TV. GS Agent was friendly, efficient and knowledgeable! Awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installed the TV very quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and everything connected in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad member installed and set up my TV quick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nice young man showed up at my house as planed and unpacked my TV, connected the footings and placed the TV on our stand. He then went about inserting the wiring into the appropriate cabinets, connecting it up to all the devices and explained everything a user needs to know. He then proceeded to explain the usage of the remotes in a very polite and professional manner. I'm sorry I don't recall the young mans name, but I would certainly give him a five star rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad installer was on time as promised, very efficient and took the time needed to answer all our many questions about the efficient use of our high tech new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fantastic

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers were on time, very efficient, and very pleasant. They worked fast and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps installed my tv and explained the way it works, etc., very patiently and efficiently. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind and courteous.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was kind and courteous, making sure everything was working and took the time needed to make sure all our questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with installation. They showed us all of the features our tv had and helped set up the tv to the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv was installed very quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in, unpacked the tv and had it set up and on in a matter of minutes - very impressive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just great help in setting up my new Sony TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just great help in setting up my new Sony TV. The dude was prompt, professional, friendly and was able to answer all of my questions. Thanks for the help. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up my new tTV and showed me haw to use it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two people did a great job in setting up my new and hauling a way my old one. Won't buy and TVs anywhere else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Watcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very polite and did a great job setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are Stars IHO!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss no muss set time with expert instructions for use of product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional installation and clean up. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was quick and accurate,he has done installation a few times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV and programmed it for ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Techs did an outstanding job in setting up my Samsung 50 inch TV & Sound Bar. They were highly professional, courteous, personable and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs hooked the tv up to our cable and ran through the tv set set ip and adjusted the tv to our preferences. They wanted us to be happy with the results. They were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and installed new TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional. Delivered and hung our TV and took the time to answer any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Setup for TV Connect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Ricky from Geek Squad to mount my TV and get all my connections setup. I wrote a review about the TV mount which was done very well. Along with getting my TV setup, I needed my Xfinity box, PS4, and XBOX One connected. Because my TV was above a fireplace and a little higher than normal, connecting all of these devices in a clean and neat manner wasn't an easy task. Ricky did a phenomenal job making sure everything was connected properly and hid all the wires and made my setup look extremely tidy. I would definitely work with him again if I needed any of these types of services. Highly recommended and thank you!!

    I would recommend this to a friend