Customer Ratings & Reviews

The agent did a good job setting tv. Explained some features.

Bought the small ROKU TV for our kitchen, and love it. The Geek Squad tech set everything up for me and was excellent in explaining how everything worked. He also installed ROKU boxes on additional TV's. It made everything so easy!

The two guys who installed my Samsung TV did a great job! They arrived on time, set up the TV, cleaned up the packaging materials, made sure all my apps worked, and answered all my questions. I highly recommend their services!

Dear Best Buy, Today we had two of your Geek Squad technicians from the La Crosse come into our home and install two new TV systems for us. Their names were Joel and Kayce. We were incredibly impressed by their knowledge-base and ability to work around older systems. They were also polite, friendly, innovative and respectful. My wife has disabilities. She is legally blind, and is physically disabled including her hands. They worked very hard to set up a system that was easy to use and functional for us. They also identified a problem with our surround sound and set up service to get it running again. We can’t thank them enough and hope that you would reward and retain such wonderful employees. Service like this makes us want to use your company again in the future. Sincerely, Sue A. Hanratty, MD Pat Hanratty, PhD

I paid for them to deliver and set up my TV/Soundbar. They were there on time and were quick to finish the job but didn't leave until I was satisfied with the install. They did it right the first time. They were professional, courteous, and knowledgeable. They cleaned up everything before leaving. Both the TV and soundbar were installed, setup and verified operational. I am very satisfied with the 2 installers. The smiles on their faces showed that they enjoy their job.

Chris and Jules did an excellent job setting up my 43" SAMSUNG 4K TV. Also they set up my BLU-RAY DVD player, and VCR. And they showed me how to add streaming networks to my tv. Also explained to me how the remote does not need batteries. They were great because this is my first smart tv that I have purchased from BESTBUY. Also they cleaned up all the trash after the installation of my SAMSUNG 43" 4K smart Tizen tv. The service was well worth the money.

The Agent was on time, very friendly, courteous, and professional. Everything was done correctly and in a timely manner.

The agent set up my tv and hooked it up to the cable. Was very patient and showed me how to use all the features. Answered all my questions.

The Geek Squad bought the TV in did all of the setup. They showed me how different functions on it worked and how to get to them. They made sure I was comfortable using the set. a big thank you to the team.

The agents installed and set up a new smart tv and disposed of the old unit. They ordered and installed an adapter that was not included with the tv to make it possible to connect older legacy equipment. They assisted with the setup of a new Gmail account and the downloading of the apps that I requested. Overall excellent service.

an excellent service. i am very glad that i picked the geek squad service to mount my tv and other equipment. they were very professional, punctual, and worked very fast and efficiently. i will renew my service again when it's close to renewal. just for your info, the total service package is excellent. i've used it for getting rid of my viruses, downloading virus protection software, etc.

The agents were professional, patient, thorough, kind and provided excellent customer service. They connected the TV quickly and completely. The gentleman also relocated the TV that was being replaced and took care of that set up as well. He went above and beyond to ensure that a technically challenged senior was comfortable with the new set ups. OUTSTANDING!!!!

Very pleased with the install and the young man did a great job. However, having nothing to do with him, the delivery process was a frustrating challenge. We could not purchase online because of our zip code. When we went to the store (only a few miles away), they had trouble also but somehow got it done. In error, the final order said we were to pick up and have here for install on Friday. Called to correct that. On hold 20 minutes, which was OK, but this was Thursday and the delivery/install couldn't be scheduled for the next day so rescheduled for Monday. When I went online to verify, they were to pick up old TV on Monday and deliver/install WEDNESDAY, leaving us with nothing to watch for two days, so we called and rescheduled pick up from Monday to Friday. Guy showed up Monday anyway. Delivery/setup was Wednesday and went perfectly, and the man took the old TV away for us. I went online to cancel pick up for Friday, and your system would not let me cancel since this was a "paid" service and required me to call or go to the store. As directed, I called the number for Geek Squad and used your phone tree. It said my wait time would be 3 hours and 45 minutes. I did wait on hold over an hour and finally gave up. When the man called saying he was on the way, we told him tv was already picked up. I felt terrible that we couldn't reach him sooner. We really like the TV, the installer was wonderful, everyone I talked with in the store and on the phone was wonderful; but reaching someone to communicate with was so frustrating, we will think twice about having anything else delivered!

I have had it for 8 months and we love it! We use a 4K firestick with no problems and multiple services including streaming Direct TV. Wonderful 4K picture!!

The Geek Squad was able to install my new HDTV to existing sound components I still had without problems. My older HDTV had been broken during a household move; they were able to remove it without any of the screen's shards breaking off and causing a dangerous mess. The setup to the sound bar & subwoofer was complicated; they were able to get this done correctly the first time.

It’s a great tv, good picture. It’s easy to set up, good buy.

The Geek Squad did a magnificent job installing our new television and sound system! Very knowledgable, respectful, and professional!

Very professional technicians. They even helped adjust my TV settings after setup to get the best picture. They certainly didnt have to do that but I really appreciated it.

This was a great TV and it was a great price. The picture quality is fantastic and easy to operate. The Geek Squad did a nice job setting it up and explaining all the features to me.

The geek squad is excellent in setting up your smart TV with other devices. With the TV I have a DVD player, VHS player and cable box. That's four clickers! The geek squad got it down to one clicker to control all the devices. They also mounted the TV on the wall for me. It was done in a short amount of time and the guys were very professional. I highly recommend their help if you are not tech savvy.