Customer Ratings & Reviews

Service techs showed up on time as they said they would. Crew was professional and courteous. Setup my new 55” tv in no time.

Zel is the best service person to have. Knowing our situation he brought everything we needed to make one trip.

Chad (Geek Squad) was the Consumate Professional installing My 65 inch TV and Sound System -His expertise and knowledge made the installation go very smoothly !!

The agents set up the TV for us in very little time. I would have had trouble doing it myself

My experience with the Geek Squad was absolutely remarkable. The young lady that handled our TV sound issues was very competent, experienced, honest and of upmost importance had empathy for older folks that lack the knowledge of the technology age. She quickly identified the problem and solved it. We had purchased a new TV we didn’t need and she recognized this and helped us return it. Wow! Sadly, I lost her card but Best Buy is very lucky to have this person in their employment.

Both young men have done an outstanding job setting up the TV. They were kind and professional.

The set up was handled in a professional manner. The representative was polite, respectful and did his job very well. I am so grateful he set this up as it would have taken me way more time to do the same thing. Thank you.

Phil did a great job. On time and perfectly setup.

Jean and Garret did A very good job setting. up My TV

Not the brightest bulb in electronics setup! And, having just had back surgery, a 65" tv would not have been a good idea! Total tech support provided me a timely need for fantastic new tv, but they were immaculate, friendly and extremely helpful with questions and tech hints for my new home theatre. You can do that or struggle and hope you are getting the most of your purchase. I took the sure bet AND purchased total tech support for add ons planned down the line. It was a great delivery, set up, and buying the tech support has lead to peace of mind!

Brandon brought my tv and the rest of my purchases. He set the tv up and connected every thing that needs connected. He programed my Direct TV remote. He showed me how to use the remote for the add on programs, Netflix, Prime etc. I'm pleased with the install no problems yet and no complaints.

I had a very weird issue with the volume on my Amazon Fire TV and it was only within the Amazon app. Everyone at the store in Porter Ranch were totally pro and really worked hard to understand my strange issue. They sent out a guy with a new TV to see if that TV had the same issue. It did. But the Geek Squad guy found a setting that I search for for days. It was in a weird place. I kept my original tv. So, I am glad I bought my new TV from Best Buy because I love the Insignia TV I bought and they went above and beyond with their Geek Squad customer service.

Agents came a perfectly setup the TV to my current AVR setup. The communication and professionalism was greatly appreciated.

Geek Squad did an excellent job with delivery and set up of my new TV. Knowledgeable and respectful of property.

Agents did a great job installing and were knowledgeable and careful in their work! I'm very satisfied

The team arrived on time and ready to work. Geek Squad did an excellent job installing my 55,43, and 29 inch television. I would use them again.

Great job getting our TV setup, on the stand and ready to watch. Our tech was really good at his job!

The agents installed my new receiver and connected it to my turntable, TV, satelite receiver, CD/DVD player, modem and Amazon echo. They also purchased a universal remote for me and programmed to the various pieces of equipment. The only issue I had was trying to understand how to operate the remote, since the sheer number of components meant that the the pathways to operate some of them was not always clear. After a second visit and some practice, everything became clearer. I wish there was a manual for the remote but was told the number of components meant that no manual would be able to cover all the possibilities. There is no way I could have managed all that on my own.

The Geek Squad was very professional in connecting all the devices. They even connected some wireless headphones we had previously. One issue. They did not know how to set it up with Google Home. But we were able to schedule a reset with no problem

They were very knowledgeable, friendly and accommodating. It was a real pleasure to work with them.