Customer Ratings & Reviews

Thomas set up my smart tv and sound bar. He also synced headphones to dvd player. He was very knowledgeable, patient and explained everything more than once. This was our first smart tv, so a lot of questions needed answers. We were grateful to have him as our agent. Thank you Thomas

This Geek Squad team is terrific. They were very professional in delivering our new TV, and were very thorough in completing the installation process to our satisfaction. They were very patient in answering every one of our questions. I trust them to always do a good job! Thank you.

this tv connect and setup went very smoothly. the geek squad team members were on time and very efficent at their work.

Geek Squad service members went above and beyond the call of duty! Packaged debris simultaneously with installation, indicating a seamless transition of service. Professional, timely and courtesy. Would definitely recommend "white glove" services with delivery.

This was the first time I’ve used the Geek Squad but it won’t be the last. He was punctual, knowledgeable, courteous and efficient. Whet more could you ask?

The guys did a wonderful job well worth the money they even took care of the old one

The Geek Squad tech person who came to our apartment did a great job setting up our TV and syncing the remote. He was very patient with all of our questions - we had many because it was a new TV and new type of remote device - and he remained friendly, professional, and helpful throughout. It was a very positive experience.

The AGENTS do more then expected. I didn't know that my TV could be adjusted to my individual sight and audio needs.

The agent was good fast and informative. He made sure it was the height I wanted

I purchased my second TV from Best Buy in a month. My new Samsung has beautiful brightness. My 65” gives me a theater experience. As for my first TV, I asked for the Geek Squad. In no time , the reps had the TV connected, the Geek Squad adjusted all the settings. They were very competent and friendly.

Aaron is the best along with Mike these guys know how to be professional in your home do the job clean up and gone thank you.

Great service. Arrived when promised, delivered and set up new tv quickly and spent time to go over operation

On time, got in, went to work and had it installed in no time. Looks great.

Agents installed TV, removed old TV, tested to insure new TV working properly

Excellent service from the Store Customer Service to the Technician that delivered and set up the TV.

Would highly recommend going this route cause this is definitely not a one man installation. These guys know what they are doing and I'm technical and strongly support this method.

At first, I was a little hesitant to spend the extra $$ for installation, since the TV was going to simply be sitting on the mantle, but, it was an 85inch TV, and there was no way I wanted to risk my investment. Two men showed up, and actually arrived a little ahead of schedule. They completed the installation quickly and efficiently, and showed us how to use the TV. They moved our old TV to the basement, and took away all of the packaging. Both men were kind and courteous. Not having to tackle this myself was well worth it.

They did a great job after my phone number was corrected in Best Buys database They even moved my old TV out of the way

Very pleased with the prompt and efficient service. I probably could have installed this myself but it was worth the cost to have it done quickly and efficiently.

Agent had my TV up &running very quickly Great job