Customer Ratings & Reviews

Beautiful Picture Great Sound Remote Control is Great Setting are Hard to Navigate

The geek squad have visited my house several times in the last few months delivering and then switching out TVs . Each visit has exceeded my expectations. They are so friendly and knowledgeable ; totally worth the Best Buy protection plan .

Both technicians were very professional and helpful during the delivery and setup of my Bravia 9.

Superb assembly and installation by highly professional and competent technicians. Took the time to get the job fully done with friendly and helpful guidance to ensure I was fully trained to use my beautiful new tv system.

the agents connected the tv and sound bar, they were experts, courteous, professional and experts

I purchased the installation because I replaced everything and needed to have it all installed at once. The techs where dressed professionally, they where kind, considerate, quick, and knowledgeable. They answered all my questions and did not rush to leave. They cleaned up everything as they where leaving and offered me the protection plan, but I had already purchased it. Over all it was the best experiance with geek squad that I have ever had. Keep up the great work.

They did a complete setup of tv and sonos arc, fast very very knowledgeable. Great job

The agents had to carry the tv upstairs before unboxing and setting it on the stand and did a very careful job. They praised the stand we bought for it and offered suggestions on how to best use it. In addition, they connected a player, tested the remote, offered to connect to wi fi, and answered a number of our questions.

Geek squad were very professional on phone& in person.instslled efficiently. Knowledgeable& patiently explained all functions& features. Explained remote operation.

The timing of the delivery and set up was extraordinary. Originally they offered the next morning service! The two men connected the TV and tested all features and additive connections, such a satellite, streaming channels, soundbar and DVD/Bluray. They then took the time to show me the features of the remote.

Installed television, sound bar, subwoofer, rear speakers, and DVD player. Polite and courteous technicians. Quick installation and setup. Gave demonstration and suggested settings. Took away boxes and packing material for recycle. Overall a very good experience.

The agents set up my TV and hooked up all the peripherals, including an old VHS. They also set up my streaming stations and made it very easy to find everything. I'm happy they did it. I'm computer literate, but it would have taken me hours longer.

Install was so quickly completed. The Geek Squad Reps were wonderful about explaining the functions of the Sony Bravia and answered all our questions. Excellent service, and very knowledgeable and nice Reps.

The team arrived during the time window given. They were courteous, efficient and very helpful. They quickly set up our TV, linked it to the internet, and set up the features I wanted. I would definitely have the geek squad set up any future purchases.

The agents did a wonderful job of mounting the TV. They were very pleasant and informative and also helped with connecting our Spectrum account with its premium services;

THIS SET UP COULD NOT HAVE GONE ANY SMOOTHER. THE TWO GUYS WERE ON TIME AND HAD EVERYTHING READY TO ROCK IN IN A VERY SHORT TIME. OBVIOUSLY, THIS PAIR KNEW WHAT THEY WERE DOING AND WORKED WELL AS A TEAM. IT WAS SATISFYING TO KNOW THE DELIVERY AND SET UP FEE WAS WELL WORTH IT AND I AM CONFIDENT THE INSTALLTION WAS CORRECTLY DONE. GREAT JOB.

The Geek Squad team who delivered and set up my new LG G4 OLED were fantastic. They provided great communication leading up to the delivery, they wore shoe coverings in my apartment, and truly were a pleasure to work with. They set up the tv carefully and efficiently and made sure all my questions were answered. It’s the main reason I ordered from Best Buy since they’re one of the only places that offers setup around me, and they exceeded my expectations. I would recommend them without any hesitation.

Techs were outstanding. Set up tv with ethernet connection to our wifi, demonstrated use of new design remote, set up and organized our favorites and made sure we were fully satisfied before leaving.

Worth every cent! Arrived on-time, unpacked 70" TV, had the base installed on it, placed it on my TV cabinet, and had all my 'stuff' hooked up and working great in record time. Explained new remote and several features of the new TV to me as well. They then moved the "old" 55" TV to the garage and hauled away all the packaging for the 70" TV. Professional and pleasant. So glad I had them deliver and set up for me!

Tv is fine. Adjustments are refined and the tv uses AI to select the picture you desire. Helps to know general software to maximize applications. LG has proprietary apps for music and movies.Geek squad was efficient with the basics but not so much with software and refined use.