Customer Ratings & Reviews

Toby the tech was amazing! You don’t pay him enough. He made sure it was properly connected.

The agent hooked up the TV and it worked fine until I went to turn it on again and I discovered I had to use the TV remote and the Dish remote to watch live TV, this is a real pain and makes me wonder why I choose this service. All the other TV's I have had will work with the Dish remote. I talked to a member of the Geek Squad and they said the problem was with the Dish remote. I doubt this very much because the Dish remote will everything on the TV but start the live picture. The ROKU home screen comes on with the Dish remote and the only way to watch TV is to use the TV remote, a real pain. I think the service is not of much value

My tv was set to the wrong settings to begin with.....Tech set everything as it should be so I could have the best sound and picture.

The agent Stephen Michaels came hauled away my old tv. He brought in my new Samsung smart tv. He hooked it up explained everything to me . He was excellent. He told me if I needed anymore help to call him. I called I was having trouble getting my WI-FI password in. He came back and put in my password after he got off from work.

The two gentlemen who came to do the setup were polite, professional and explained everything in fine detail. Very pleased.

Very happy with our install. Very professional job and explained everything to me . Showed me how to us controles.

provided step through instruction and advice in addition to answering any questions

I am always happy with the Geek Squad services. I renew my TotalTech services every year. The services are always excellent. They have always been available and so helpful. I am 74 and a widow and can always get help by phone rather than having to drive to the store. The installations have always been wonderful.

The agent mounted my tv and sound bar and did a great job

Derin had professional and interpersonal skills when setting up my Sony 65 inch TV. Excellent service. I later found out that when I turn on the TV, the screen that comes on is the Prime/Netflex screen. I have to click the Sony remote to get to the TV. Can Geek set it up so the TV comes on first...this would save me an extra click everytime I turn on the TV

Excellent picture. Good value. Phenomenal Geek squad service.

Fantastic TV in the geek squad guys were amazing! Can’t recommend them enough.

Prompt, polite, informed, efficient and thorough. Very Satisficed with this installation tech.

Great TV, however I now need 3 remotes to operate.Now I do have a bose sound bar, but 2 TV remotes???????

The agents provided professional tips as they swiftly installed our new product. What more could we ask for?

Geek Squad came out as promised. The was was done professionally and quickly. They also explained the operation, setup and features.

The technician came on time, was professional and set up the TV quickly. He clearly answered all my questions.

The Geek Squad is a great friendly team that knows their stuff. Felt vert comfortable with them during the process.

The two agents who came to our home did an excellent job. I really, really, really, really want to commend Carla and her co-worker (I forget his name). They set up our new TV in no time and handled the extremely difficult task of hauling away our old 36" analog TV very well. They were very helpful and kind and very considerate of our home and furniture. They provided excellent service. Thank you.

The setup went very well and the tech was very instructive about all of the components. He connected our existing VCR.