4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Outstanding Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, efficient, had the TV up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    execlent service and great insulation very good at every aspect of the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great installation, Quick, and no fuss really knew his stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent arrived on time was very polite!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very pleasant and knowledgeable set up everything in a very efficient way and was eye pleasing set up as well. .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great and handle our questions regarding the 55" Sony TV installation - He also added our streaming apps. Unfortunately, we are still having problems transferring to the streaming apps from the remote input button, not functioning and we keep seeing the TV HMI2 flashing on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Self installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple install...unpack, add legs, plug in, follow screen directions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge help with setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried doing setup myself but things were not optiimized. The staff were quick and professional and everything works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite and courteous. They set up the new tv and confirmed it was good to go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV and Blu-ray player install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung TV and Sony Blu-ray player were hooked up and working properly via Best Buy. I wanted a service date as soon as possible so I allowed Best Buy to use a third party for the installation. As I said at the beginning of this review everything was hooked up and working but the service person was not able to answer some of my questions. I recommend waiting for a member of the Geek Squad to be available.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They did all that was promised.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was quick, friendly, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful on time service. Tech explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed our TV quickly. He also explained how to operate this TV. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    same as above

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellently done and with very clear explanation to a 91-year-old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivers and delivers well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set up my TV and were very friendly. They did a fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive. The Geek Squad were polite and very knowledge. Did not leave our house until everything was working perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was Late

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an 11am Appointment with the Delivery person and Instalation. Later in the day he was running late and showed up at around 4pm. I also needed my DVR tape player Connected to the TV. He declined to to that for me. Now I can't reach the back of the TV to connect it. I'm not happy about that, it's just sitting here and I can't use it. I needed an at home delivery with Full Installation. I couldn't lift the box and TV from my car and upstairs so I paid for the at home delivery and Installation. Dissatisfied with being late and not installing my DVR to my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were knowledgeable and professional.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected my tv and connected all of my devices. Answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very efficient and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a TV installed and the tech was Excellent He was prompt, knowledgeable and pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD player was installed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the DVD player and set up my remote for one remote control instead of multiple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. Set up my tv in a few minutes and then took the time to go over operation.

    I would recommend this to a friend