Customer Ratings & Reviews

The geek squad guy was excellent, set the smart tv up with no problem, worth the cost. Very friendly and competent.

The installation of my TV went very well. The installer was very helpful and very knowledgeable about my new TV and its many features. Again, excellent service.

Outstanding service provided by Devin! He called to validate needs, give arrival time. Was on time, dressed appropriately, polite, businesslike, attentive to all my questions, Devin worked above and beyond offering suggestions for more efficient ways meet my needs. He checked to be sure everything was done to my satisfaction and I understood how to use any modifications. If I could give hime 6 stars, I gladly would.

The tech guy set up our smart tv and showed us how to use the controls. We have had the same tech guy on three occasions, and he is knowledgeable, friendly, and very helpful.

The technicians were prompt, extremely courteous and extremely professional. They did an excellent job with the mounting and cleaned up afterwards. Very impressed. Have had these same two technicians for previous work and they are always professional!

Loved these 2 guys. Gotta preface that it was my husband who wanted the Geek Squad. I wanted to save the money thinking it was just a T.V. Started with them arriving on time!!! Then they covered their feet, I have real wood flooring. They installed the unit flawlessly. However, they stole my heart with the way they explained, on my lowly tech level, the endless features on the tv. They even allowed me time to try them myself. I am now an official Geeker.

Frank and his partner from the Frederick, MD store were excellent. I had problems with the first TV I ordered - it never showed up and I couldn't get any confirmation about the status of the order from the Best Buy call center - even after repeated calls. Ended up cancelling that order, and placed an order for a newer model. Frank understood my frustration with the initial order, was apologetic for the way it was handled (or mishandled) - got the 2nd order delivered, set up, and made sure everything was functioning well. He then took the extra step to advocate for me with the store manger and got a reduction on the purchase price as a compensation for the mishandling on my initial order. This was above and beyond my expectation. Thanks Frank!! Much appreciated.

The two squad members were very professional. Worked efficiently and quickly. When the T V was in place they set it up and instructed me how to access all the features. They made sure I was knowledgeable about the product and happy with everything.

The technicians who came to install the television were very professional and respectful of me and my home. He was patient explaining how to access the features.

I bought this excellent TV to be installed into an entertainment center (yes, it’s an older, beautiful piece of furniture but we love how it looks)! We used the Geek Squad because there were a few other things we needed to get taken care of. We were, and still are, very pleased with the great service we received and with the much improved picture we see on this LG OLED TV set. We are very happy with our decision to buy this TV and the Geek Squad services!

Excellent service. They were friendly, efficient, explained how everything worked, made sure all my supplemental things were hooked up & working. Great team!

The agent mounted my 70 inch TV, put together my TV stand, placed all the cords in and mounted to the wall, program my logic remote control to the TV, Wii, DVD and DirectV box. They work quickly and show me and my husband how yo operate the remote control. What an awesome team.

The installation of my TV and related components went pretty well. Geek Squad guys know their stuff. Happy to answer any questions with good explanations. Easy to understand. They went above and beyond in my experience. When they were done, they took away all the boxes. Little things like that.

The geeks did a great job mounting our huge new tv. These guys brought in everything carefully, and were so knowledgeable about the devices. Super tidy, they also advised us of a hook up that was not necessary, and we were able to return that item for a refund. All works perfectly.

Great TV for the price, My son purchased same TV and recommended it to us . Ordered it online, delivery was free and it arrived within a few days of my order. Picture clarity and sound are great . Easy to set up and navigate remote .

I couldn't be any more satisfied with the Geek Squad service that was completed on December 16th. The two men brought my new replacement Insignia TV (which I love) up to the second floor and while one of the men took the TV that wasn't being replaced to their van the other man did a masterful and professional job of setting up my new TV and he didn't leave until he had taught me in detail how to go about using my new one. This was not my first time having the Geek Squad set up a new TV for me and each time I can honestly say that I have been very happy with both the results of their efforts and of course both TVs. I highly recommend the Geek Squad out of Best Buy for your product requirements and for their great work.

Installment team was spot on, a few minutes late but that was ok, stuff happens. Installment went smooth, guy's were knowledgeable, friendly, fast. Hope if I ever buy something and have it delivered from Best Buy, it's those guys knocking at the door.

The techs who came out to set up my tv arrived on time, were professional, personable, and knowledgeable. They explained what they were doing and how to operate the new tv. They also made sure I knew I could call them back within the warranty period to make any adjustments if needed. I couldn't have been more pleased.

This was a great TV and it was a great price. The picture quality is fantastic and easy to operate. The Geek Squad did a nice job setting it up and explaining all the features to me.

The Samsung 65” is a great tv with all options you would want. The Geek squad service was superior. They took time needed and when didn’t have an accessory, they had it on truck to purchase, and was super patient with install. Highly recommend.