Customer Ratings & Reviews

Not all of the previous channels which I streamed were set up on the new tv. Do not understand why channels such as Kanopy could not installed without a ROKU. Also, do not understand why I need two remotes, one for the tv and the other for the sound bar. My last tv, a 50" Insignia, which died after two years was able to be controlled by one remote.

The installers were very professional and courteous!

great television for that size and the picture was great

On time, polite efficient people. Neat and carried off boxes. Set up remotes and wireless and also soundbar

Geek Squad was prompt, friendly and knowledgeable on installation of mount and tv install and set-up. I would use them again.

the agents mounted my tv's and connected them as well. they were very knowledgeable and efficient

We actually requested the same service installer who had previously called on us (David). Very professiona and courteous.

Anyone who buys a TV set will want them to set up everything for you. They do very good at there job.

Andrew was fantastic! He connected my TV, programmed my remote and made sure all my streaming services were ready to view. My old TV was hauled away too. He was efficient, neat and very personable.......a true asset to Best Buy, especially in a time when it's hard to find employees let alone great ones!

The agents set up and discarded all materials real professional

Showed up early and solved all my issues! Excellent Plus!

Geek Squad set up my smart TV & taught me how to use it.

I needed help getting my new TV working smoothly with my existing home theater system. The techs who came by quickly figured out what needed to be done and answered my questions. Very appreciated!

Great tv and super great installer and set up man team

Agents removed old tv connected new one total setup

The guys that hooked me up were very knowledgeable and helpful

the geek squad did a very good job connecting our tv. and showing us how to work it.

Willie the installer was excellent, but to charge $199.00 to deliver and set up the tv purchased from Best Buy is ridiculous. That is why I always purchase my TV’s from BB because of their customer service. That has gone out the window. The installer wasn’t even with the Geek Squad, but a contractor.

The agents mounted my TV and hooked it all up. They demonstrated how to work it.

Was confuesd at first about how to controll TV ,the salesman did not explain when I purchased the TV that I would need a smart phone to program the operation of this tv. We have flip phones not compatible. The wonderful thing about all this was, not at any Time did Best Buy or the Geek Squad abondon us, they worked with us and through this problem without any additional cost. I thank the store and Geek squad for resolving the issue at hand. Thank You Best Buy and Geek Squad.