Customer Ratings & Reviews

In a day when most companies do not understand the meaning of customer service, my recent experience with Geek Squad went above and beyond. My cable lines needed to be re-routed through a built in bookcase. They took great care to only drill enough to fish the lines. They cleaned up their mess before they left and explained everything to me. I am not what you call Techy and they gave me more information, in easy to understand terms. Thanks Best Buy for having such a great support group.

install of all equipment done well and on time. worked well

The agents mounted and connected the new JBL sound bar and cable box, dvr and explained the tv.

Agent mounted TV and set it up for use, explaining all the way.

Andre was excellent in the set up of our TV stand and TV itself. He took the time to show how it worked as well. Highly recommend him for any type of service

The guys (Rich and Matt) who delivered and installed my TV were friendly, courteous and efficient! They came prepared for the unexpected-my new TV had legs that did not fit on my TV stand-they had a solution on the truck! They installed a swivel base that worked perfectly. So glad a second trip was avoided!

Agent did a great job. Helpful, affable, courteous, and very patient. See below. (The previous visit ( about three weeks before) by two Geek employees insisted that the new BRAVIA TV had a software failure. I really wonder about that...such that the set had to be returned.) Alex brought the replacement TV with him, installed the new one, and removed the other one.

The man that came to set up my new TV was great!!! Polite, friendly , knowledgeable ----- I will use them again for sure

Answered our questions, then returned a few days later for a problem and stayed with it.

Getting Geek Squad support is the BEST DECISION I made when I wanted to upgrade my 2008 home theatre (also from Best Buy). I am amazed and in awe of the professionalism, abilities, efficiency and knowledge base of my installer Elvin Lopez in setting it all up to 2022 standards. What I thought could not be done, he did it. Thank you Elvin!

I was amazed at how well the Geek Squad performed in installing my purchase of the 32 inch Samsung TV. Thank you guys!

The agents came and connected my tv and components and showed me how everything worked!

I was very pleased with your service. The gentleman explained things so clearly to me. I will not hesitate to call Geek Squad again if needed.

Guys were on time, knowledgeable, professional and very courteous. Very pleased that I decided to have them do the install.

the agent unboxed my tv,hooked up my sound bar, hooked up my internet, programmed my remote , and synced it to make channel selection, sound all worked together. I never understood what he was doing but it all works perfectly.

The agents, Curt and Bob, not only hooked up our new 65" TV, but, also, connected all of our other components. When they left, everything was working! They were very experienced and knowledgeable in their craft. We were extremely happy and satisfied with their service and the outcome! Thank you, Curt and Bob!

I was given advanced notice of the Geek Squad's arrival, which was timely. The installation and connection of the TV was performed quickly and efficiently, while practicing health protocols. The work area was immaculate upon completion. The basic operating procedures were demonstrated. The old TV was removed without incident.

Excellent the agent was very knowledgable and completed his task great.

Agents set up and help start up my program and apps

GREAT INSTALL AND SET UP OF MY TV AND MADE SURE ALL WAS WORKING AND THAT I WAS HAPPY WITH THE TV AND INSTALL