Customer Ratings & Reviews

My TV was already mounted, I had the Squad come out to set up my new Denon receiver which was done quickly and efficiently, I was told I needed to purchase the mounting service for them to connect it to my TV. This required the tech to hook up the new arc cord he sold me from the truck. He did a great job all around I can't blame him for the mounting charge just seems like a ridicoulous charge to attach a wire.

Yes. But I would appreciate receiving a user's manual. The only way I can get the most out of my new tv is by trial and error, and that's no end of frustration.

This was a help us arrange our YV with Spectrum streaming, Apple TV, Fire Stick, Prime Video and XM radio. While teleworking here from DC my wife has gone from limited sight to very little sight so we were told Apple TV had the verbal feature and Spectrum had nothing to offer, would be our best bet. Within 30 minutes of the two Geeks leaving something happened and nothing worked the way they set it up. I called the cell number they had used to tell me their on way and no answer. So overall we are not happy with the Gerk TV folks.

The Geek squad is a life saver. I had some question abouf the hookup on the TV and he came out and told me the answers to my question and showed me how to hook it up. I would be lost without the GEEK SQUAD.

TELEVISION IS VERY CLEAR. THE PICTURE IS EXCELLENT AS WELL S THE SOUND.

Will always have the Geek Squad to take care of my equipment and TV. They are courteous and very knowledgeable.

The geek squad person showed up on time. He was very efficient. Installed both our TV and stand to our satisfaction. He also went over how to use the remote to make best use of our new equipment.

Exceptional multi service again by the Geek Squad! Total tech is the best service we’ve ever experienced. Thorough installations and completed timely without any issues. Great instructions given for easy operation. Both our new TV and Arlo security products both work fantastic.

my Geek Squad installed my tv and corrected issues that I have been having.

The previous LG TV died. It had a warranty and as a Total Tech member, a Geek Squad member assessed the old TV and found it uneconomic for repair. The Geek Squad brought in a new TV, explained how to use it, and removed the old TV and all of the boxing materials. Very professional and thorough.

Good service - good help - nice and courtesy - just good

TV was set up and they did a great job explaining everything

Geek squad did very professional job of installing my speakers. Had the subwoofer on back order for over a month so configuration was not complete. The subwoofer came a week after so I called, texted, and email to feel squad tech to come to complete the configuration but never got an answer. Had to manually configure the system to the best if my knowledge. Highly recommend that if you do not have all the speakers to wait before calling the geek squad to avoid this inconvenience and frustration.

The agents did a very good job of hooking up by TV and soundbar, and they were very professional and very polite poet. I have decided that I will be buying more products and appliances from Best Buy because of the good customer service I get. Other places I have been buying appliances the customer service is not as good as it used to be.

The agent removed my old tv and installed my new Sony tv.

The Geek Squad connected & setup my Samsung TV very quickly!

Tv delivery and setup. Quick and efficient install Explained function and reviewed setup

Geek Squad did a really good job connecting our t.v. They were very knowledgeable and explained everything.

Great techs that were knowledgeable and extremely helpful.

Crew was very professional & quick to install... they gave clear instructions ... but I didn't write those down ... am struggling with the remote. Tv sound thru receiver does not turn on automatically every time as they said. And if I've had music on & want to turn on the tv ... I can't get the sound of tv to run thru system inside while music is on outside! Help!