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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 375 Showing 7,481-7,500 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team installed my 55 inch TV quickly and professionally. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best service for TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent who set up my new tv ,fire stick and stand! They were courteous, professional and expedient. Recommended new cable box and power surge strips(they helped me order from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my TV and connected to other devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did a great job of setting up our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original Delivery guy hurt his back and it didn’t look like my delivery was going to happen but Best Buy came through and found other Delivery people to make it happen. I was very happy for their effort to please the customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having recently purchased a 65 inch television we didn't want to just trust throw anything up on the wall without making sure it was done correctly. So we had geek squad come out and install the tv on the correct mount. It wasn't something my husband fully agreed with but knowing it gave his wife peace of mind that this expensive tv just won't fall off the wall he was all for it (besides it was his tv lol).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy was very helpful in setting up the new 4K Sony TV and explaining everything to my parents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom from the Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom from the Geek Squad was very professional and did a great job setting up my new 43' Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a service which you can count on. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was great! I’m very pleased with the setup of my television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely professional installation - great work team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly trained professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad Representatives who came to our home were absolutely phenomenal. They understood what we needed, the performed the tasks at hand, programmed the remote for all " connected" items, explained what they did in language we could understand....and we absolutely admired their professionalism. Thank you Best Buy and Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad t v set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys are so smart and fast .easy task for them for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and was very professional and hooked up my new tv to my sound system and my cable box and also explained how everything worked together and how to operate my system. They were experts in their field and I would recommend them to my friends however I would like to mention reaching anyone at Best Buy’s is impossible and I tried to many times!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No substitute for experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV setup was excellently completed with the installers being Courteous and professional. When we ran into a problem in the wall, there was no problem finding and alternative position for the set up. Additionally, the (Geek) installer arrived on time with everything necessary to complete the task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped us learn how to use our new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron was wonderful! He took all the time we needed to “tutor” in the use of our new TV. We are elderly so this task required lots of patience which Aaron seemed to have lots of. Very knowledgable and personable as well. A great ambassador for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came out were great. They really took their time explaining everything to us. They set up everything and didn't leave until we understood it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, friendly, efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Hechathorn delivered and connected my TV using my Bose sound system and Cox cable remote as I requested. Took the time to answer questions and explain features to me. Professional and friendly. Very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was just awesome tv works great service was excellent!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PICTURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG NU8500. HAD IT INSTALLED. COULDN'T BE HAPPIER WITH THE JOB OR CHRIS THE INSTALLER '

    I would recommend this to a friend