Customer Ratings & Reviews

Since I was hanging such a large (and expensive) TV, I didn't want to take on the task of hanging it myself. So I paid for Best Buy's Geek Squad to do it, and they did an outstanding job. They even ran some fiber optic cables I had, at no additional charge.

Michael was very patient and knowledgeable and reviewed everything with me. I continue to be very pleased with Best Buy and with the Geek squad.

The Greenville, NC nb-Site Geek Squad led by Josh Hines did an outstanding job delivering, installing and setting up this TV. The team overcame a troublesome WiFi situation and when finished, the TV was fully operational and on the WiFi network. I recommend this team for any similar services for purchase from the Greenville, NC store. In my opinion, this Team the best that Best Buy has.

Although I was a bit skeptical about Total Tech and the offer to deliver and set up my TV, I was pleasantly surprised. The process was simple. The schedule had a huge window but that started to narrow down the night before. The guys called and offered to come early after an earlier appointment was cancelled. They arrived as expected, were vary professional and helpful. They worked quickly and knowledgeably. They let me know what they were doing and showed me how to use the remote. It turned out to be great service.

My salesman was very knowledgeable about the TV. The picture is beautiful and the TV was greater than our expectations. The Geek squad installed it very fast and answered all our questions. Overall very impressed .

The service was great, but it started before the guys arrived at my home. I had forgotten to review the guidelines that Geek Squad had sent by email therefore I didn’t have the HDMI cable, so I called and ask for help and one of the guys that were coming to my home called me and went to the store to see if he can get the cable.Since it was not in stock he said I shouldn’t be worried since they were going to solve the problem. And they did! The use a spare cable they had and the installation went great. Also they move the old tv to another room. Great guys! Great service from the very beginning!!

Agents arrived at scheduled time, set up tv making all connections and checks, removed old tv. Great service!! Very prompt and efficient.

The two Geek Squad agents who delivered my TV connected everything and made sure all was working perfectly. They were very knowledgeable and very intent on getting everything working perfectly. They also helped make sure my Roku stick worked with the new TV. They were very nice.

Geek Squad service was excellent. They bring in the TV, unbox it, set it up, connected all of my electronics, and program it. I used to handle this myself, but the TVs are too large now. They moved my older TV to a new location in the house and removed the huge box. They were friendly and answered all of my questions. Definitely worth the price of the service.

Geek Squad setup my TV and sound bar. Their level of knowledge astounds me. They walked me through the operation of use with ease. I seem to make all of my Smart electronics dumb! GEEK SQUAD rescues me every time.

Love the picture!! Easy controls to see streaming programs as well as to make any adjustments you may want to do. Geek Squad was great and set it up professionally and rather quickly. Very pleased.

Love our new LG 55 inc TV ! Upgrade fro 5 year old set, Best Buy out did themselves with the Geek squad team that did the install! Mae our day!

This is the first time that I have needed help setting up a tv. I purchased a 77 inch screen and had the Geek Squad deliver and set up. It was money well spent. They were professional and knowledgeable.

Outstanding Service. First TV arrived damaged (not the fault of the delivery/setup guys-the exterior box showed no signs of damage or abuse). They promptly delivered a replacement and comped delivery and setup (on my entertainment center) and set it up to work with all my peripheral devices. Took time to explain features and answer my questions. Friendly service, quick work, very knowledgeable - a great experience. So happy I opted for setup by Best Buy

Service was great with putting together a cabinet and setting up a television, friendly knowledgeable staff

Your technicians were on time, pleasant and professional and knew what they were doing. They had my whole set up complete in a minimal amount of time and answered any and all questions myself and wife had. They cleaned up and left my house just the way it was when they came. We are very happy with the service we received.

Great job; the Geek delivery team install our TV even thought they were only scheduled to deliver the set. We ha d been waiting for weeks and had purchased the TV as Christmas gift and having it installed was a great surprise.

The agents arrived on time. Installed my tv etc. They patiently explained everything to me and helped my do apps. Again, very pleasant and respectful. I would give the highest rating and would definitely recommend

Recently, Geek Squad Agent Isabella and her team did an outstanding job of unpacking and installing my new 2024 Sony Bravia 43" 4K HDTV, including positioning it on the existing pedestal on my TV stand. She and they were exceptional and the perfect example of customer-oriented employees. Isabella and her team were highly skilled, efficient, kind, patient, very happy to explain aspects of my new Sony Bravia, and answer my questions. I probably interacted the most with Isabella, and that was such a positive experience. For my family and I, over the years, I have purchased so many Best Buy televisions, pedestals, computers, printers, routers, and kitchen appliances, utilizing the Geek Squad for so many installations. It is because of outstanding employees like Isabella that keep me returning to the Geek Squad and to Best Buy in Las Vegas, Nevada, typically in Summerlin. Thank you so much for this wonderful experience.

Efficient, knowledgably and courteous. They arrived on schedule and spent sufficient time to insure I knew how to operate all of the major functions.