Customer Ratings & Reviews

Agents delivered my TV and took away my old one. Agents set up my TV but had a lot of problems with my internet server

Jay called me the morning he was scheduled to tell me the approximate time he would arrive. He called me when I was he next appointment and told me when he arrive. Jay was on time, knew what he was doing and removed all trash. I needed 9 calves;wires with my old TV. Jay was able to eliminate 7! He was very pleasant and answered my questions. When he left he told me to call and ask for him if I had any problems!

Brandon and Scott installed, set up and carried away my 65 inch tv. Wonderful!

They are a good team that worked well together and communicated very well and we're all about the customer and getting things taken care of for my needs. And the delivery is actually early and committed a really nice ending of the day for me to get things done thank you delivery team.

We just needed to TV setup, programmed and connected to the receiver, Apple TV, etc. the installer said it was ready but we had to call and request they come back. We then learned that it was separate setups for audio snd video which meant 2 install charges. We were not hanging it, not installing a mount just setting it up. We have used them many times before and never had any problems. They resolved it but it took twice as long and costs more than originally planned.

Erik was very good at doing his job...very thorough and quick and answered my questions and gave me advice about operating my tv. He also advised me about getting a soundbar because the tv sound system was not good enough.

Geek Squad has been good to me for several years. They are always very friendly and know their business.

The agent connected our new TV and answered all of our questions

The Geek Squad men were very professional and courteous. Appreciate that this service is available.

I had a rather difficult 85" mount through a metal framed wall them into concrete block. The Geek Squad gents were fantastic from start to finish with product suggestions, mounting the brackets for the screen and Sound Bar, then programing all the peripherals that made the installation a great success. These guys know their business and aren't afraid to show up and complete the project.

The agent did a great job setting up the TV. However, he did not immediately have a connection wire that was needed. He found one and was able to use it. I still give him 5 stars. He explained everything well.

they did a great job! in and out. they replaced the old mount and put up the new one. Since the initial mount was recommended by the store (it could not hold my TV) they reimbursed me for it! People love saving money online but i'll tell you - there are some things that you can not save on and being able to go to a store for these things is why I would rather pay a few extra bucks at BEST BUY vs buying on AMAZON and hoping nothing goes wrong. JUST MY OPINION

Agents set up and hooked up everything to my tv. Explained usage to me

The agent did everything expected and went above and beyond in instructing me and how to use my new TV. He was very personable and patient.

Job well done in minutes ans set up done quickly for good seeing tv

Always top notch service. Very knowledgeable and courteous. Orlando was great.

They came on time (they actually called and asked if it would be okay to come early and I was happy about that) and installed in less than 15 minutes. This tv was too large for me to do it alone and I didn't want to damage it even trying so I appreciated their service. They kept me updated throughout the week and confirmed my appointment.

The Geek Squad technicians did a great job of unpacking the TV and assembling its stand. They also made the wireless connection to my Xfinity modem/router, installed the apps I wanted, and showed me how to use the TV's remote.

The "excellent" is ONLY for the last 2 "geeks" that came out. They were very helpful. When I described my entire situation to them, they didn't understand why the first "geeks" didn't take care of it. They told me that the part I had needed was something they carry on their trucks. Guess your first group could take some training tips from the second !!

they knew what they were doing and always confirmed with the client anything that they were doing