Customer Ratings & Reviews

My original TV arrived with a cracked screen, and it took me a week or so to exchange it. So I then got this connect service so that when the new TV arrived the Best Buy staff would unbox it. (If the screen was cracked again, which it was not, then the staff could promptly exchange it! But the second TV was fine!)

bought this 65 inch tv because of its great picture. I am satisfied with this product.

There aren't enough compliments. The technician was prompt, friendly and extremely knowledgeable.

The tech was very efficient and personable. Service was performed as expected and on time.

The Geek Squad Rep came out to the house and did a great job in getting my TV back up and playing

Helped to check my setup and made sure everything was connected correctly. My problem had to be referred to Sony. He very thorough.

The Geek Squad was professional, timely, knowledgeable, and certainly knew their craft well at installing a 55 inch TCL television above my fireplace on a mounting. This television has so much clarity, and manipulating the remote is very easy. The Geek Squad was very precise at their measurements when installing the television, and the viewing is great! I would hire the Geek Squad again in a heartbeat!

Had my wife's new TV and DVD installed in a jiffy. All of them running from one easy to use remote.

The Geek Squad was very helpful to install and update the software on my new television. I highly recommend their services for those who have multiple connections including sourround sound to ensure all are working properly.

The guys set up our devices. They brought an LG soundbar saying it would be better so we bought it using our personal credit card. It did not work with our Sony. We called and told them we needed the original soundbar we purchased. Scott had already returned the Sony then brought it back and put it on our Best Buy account. He also credited the LG soundbar back to Best Buy. WE WANTED THE 211.00 CREDITED BACK TO OUR VISA CREDIT CARD. WE ARE PAYING INTREST ON THAT CARD. I GOT NO SATISFACTION BY GOING TO CUSTOMER SERVICE AT THE STORE. IT IS NOT THAT DIFFICULT. I wish Scott would have just installed the soundbar we ordered and let us decide if it was sufficient or not. I want a call from the company to resolve this. Also, they worked longer on the LG that didn't work. We are not interested in gaming, etc. I think they were under the impression that we understood all this jargon......we weren't involved in any of the setup for the most part. They ran out of time, we still had questions. After they left the soundbar didn't work and we immediately called them back. It was not replaced untill 5:00 the next day. We had to unplug the bar and just use th sound on the TV

The agent was very helpful, punctual in setting up my purchases and installed very quickly .

The installation was seamless for the experienced Geek that was sent to my home. Very Impressive.

Agents were excellent, efficient, especially admired that Sr. Agent Grimm tutored his apprentice with respect and care. Highly advise requesting his services .

Paul (from the Geek Squad) and his #2 arrived on time, determined what we needed done, and where we wanted it done, and proceeded to do exactly what we wanted. They were efficient, effective, and most importantly, they were personable. We couldn't be more pleased.

Worth the price for first time smart tv purchase. Tech was great at teaching me how to use it all.

Mounted and connected my tv to all devices. Were very knowledgeable.

Because we purchased a 70" TV, we paid to have it delivered and installed by the Geek Squad. They showed up on time and had it working in no time at all. They were knowledgeable, professional, and friendly. They explained all of the functions on the TV and also cleaned up after themselves. I would not hesitate to use them again! Very happy with the service and well worth the extra money!

The agents that delivered and installed our new 85" tv were super great! They kept in touch with us about what time they would be at our house and when they got there they were very careful bringing it in and then installing it. They made sure we were shown all about it before they left. I would highly recommend them.

We love our TV. As a result one of our friends bought one. Another is going to buy one.

Geek Squad Techician was extremely helpful with the entire installation process.