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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 387 Showing 7,721-7,740 of 18,776 reviews
  • Rated 5 out of 5 stars

    On time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my tv, answered all my questions, arrived on time. Service was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up crew was great , show me how work roko, feature of my lg 4K tv answered all my .?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs. connected the tv and showed me how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time using Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an LG 70" smart TV. Because of some ongoing back problems I had the Geek Squad deliver and set up the TV. The guys were exceptionally fast. They hooked up my sound bar, apple TV and my DVD player to the new TV. They even moved my old TV to another room for me. I will be using the Geek Squad again. Great work guys!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and set everything up efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV set-up was quick and easy. I would recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and speaker sept up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent confirmed his arrival time and set up the new TV very quickly. He also spent time explaining how a "smart TV" worked. His advice and suggestions were very helpful. He also set up my new Sonos speakers which deliver a great audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT EXPERIENCE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smoothly. Very knowledgeable and professional installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that set up my TV did a great job, very professional. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job fast and quick polite and friendly neat and well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledgeable and did a good job in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great Geek guys! First delivered tv was defective which Travis immediately pointed out and ordered replacement. Jason delivered replacement and was super nice changing my appointment time to accommodate a doctors appointment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    YEs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that set up sons smart tv was very helpful. that was on saturday, February 26th.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Sony 65 inch TV and set it up. They also took my old television. I am very happy with their work and also am pleased with Total Tech. If I have a problem they will come and help me, no matter how simple or complex. This is very helpful for a 78 year old women.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring bell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ion time and did an excellent job..polite and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up tv and connected it showed me how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional,Patient, Knowledgeable, and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pretty much were the best 2 people I have ever had working in my home in any capacity. I was so grateful for the purely positive experience and also kinda surprised if I am being honest. Great workers are difficult to find, especially these days. Their work ethic was exceptional. Thank you Robert & Bryan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put the TV on the stand and connected everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went very smoothly and I am quite satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mounting was necessary and the installation was quick and easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In the end, things worked out well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third party installation was a disaster. Only three screws to hold stand and they were stripped. Could not install remote. Said that the remotes only work 50% of the time. Wished that Best Buy did not sell Harmony remotes. They never work. Had 21 year old daughter trying to fix. Kept my old TV for himself. Geek Squad came out, but TV had to be replaced. They did get the remote to work quickly. The TV was replaced on the third try by the Geek Squad. Third party installation should not be used when remotes are to be installed.

    I would recommend this to a friend