Customer Ratings & Reviews

I purchased this Samsung TV in August 2024 and have been very happy. The picture is crisp. It was delivered as scheduled and the Geek Squad was professional and helpful. If you are somewhat technically challenged, let the Geek Squad help you out!

The agents were great, they were very pleasant, they made sure everything was connected correctly and made sure we knew how to use all functions before they left. They also removed the old television with no questions asked. They were wonderful

he knew the tv very well. set it up and showed me how to use it.he has very thorough and did an excellent job.

the agents hooked up tv set up all options, answered all questioins, ,very courteous,knowledgable friendly

I have had the computer now for about 24 hrs. I got a 14 inch screen which was perfect. It has great features and unlike some other models, the powerful battery stays cool when charging. The screen is vivid and crisp The keyboard touch is great but the layout of the keyboard is slightly different than my Dell, so I will take a few days to adapt to the keyshapes and layout. The aren't radically different but the spacing is a bit different than my prior model. I love that it has Alexa built in and can double as a tablet! And these tiny speakers have GREAT sound. I wouldn;t think you could get such good sound from the small speakers but it makes listening to music a joy! Very happy,

Definitely worth having someone deliver your big screen TV and then setting it up. The guy connected everything, made sure it all worked correctly and then showed us how to access everything. Very professional and easy!

The guys came in and within fifteen minutes had my new TV installed and my old TV removed. Very efficient and just really good guys.

The Geek Squad set up my new TV. They arrived on time and and were finished quickly without rushing. They were very competent and answered all my questions. They even gave me a phone number so I could call them if I had any problems. Since everything worked well, I did not need to call. The service was so great that I decided to purchase the full coverage for all my future purchases.

Not all Geek squad service people are the same. Some are thorough and others are not and I've had both. One problem is that because they know how to work these 'smart' tvs, they wiz through and I can't take in what they are saying or what I am seeing. The first tv I tried I wasn't taken through the settings for the picture quality which for me is the most important aspect of a TV. Later on my own, I found that they were lacking. If I had known that when the Squad was here, I would have had them take it back. After discovering that the picture settings weren't adequate, I had it picked up and looked for a Sony. I had been very happy with the picture settings on the 13 yr old Sony that I was replacing. I was not disappointed with the new Sony I bought. There could have been more time spent on showing me the settings...

The guys quickly set up our new tv. They connected our Hopper, too. They were very professional and explained everything. Well worth the cost.

We are elderly and definitely not up-to-date on the new gadgets. The Geek Squad guy took the time set up the Roku on the new TV and explain how to use it. He was pleasant and knowledgeable. It's definitely worth the money to have them take care of it.

The service provided by the Geek Squad was excellent. The young men were very professional. Everything was done to my satisfaction! Will definitely be using this service in the future.

The gentleman who installed the tv mount was knowledgeable, personable, and professional. He involved me in the process and explained what he was doing/planned to do. He also used terminology that I could understand as I am not the least bit tech savvy.

I had to buy a new TV shortly after the pandemic quarantining began, and, as I would not be able to have my dad come set this one up for me, I knew I’d have to pay for the first time to have the Geek Squad do it for me. Needless to say, I was nervous, but after reading about the steps they woul take to protect my health, I felt better about it. The young man arrived to do the setup wearing a mask and gloves, as promised. He was very quick, yet thorough, and very friendly, as well, making sure I understood how the TV worked and answering any questions I had before h left. I would highly recommend the Geek Squad setup to anyone concerned about how to get their electronics installed during this pandemic.

This Geek Squad employee is a true asset to Best Buy. He is professional, knowledgeable, friendly, prompt, and quick. He had clear answers to all of my questions, and was very informative. I will request him if I am ever in need of the Geek Squad in the future.

The Geek Squad representative showed up on time, was very knowledgeable but explained everything in an understandable way, quickly set the tV up and ensured that my wife and I knew how to operate it and get the most out of it.

I highly recommend Geek Squad services to set up new devices and services. They are professional, efficient and very knowledgeable. They demonstrated how to operate the equipment and answered all my questions clearly Great people too very personable

Knowledgeable, professional, good advice, nice to work with - very thorough, good clean-up. Best Buy is lucky to have this guy.

My guy that installed my TV was so nice and he showed me how to work my TV. That's important. I am very happy and satisfied. Thank you.

Excellent! The guys were knowledgeable, patient, friendly and professional! Can’t think of a thing they could have done better. Well done!