Customer Ratings & Reviews

Geek Squad notified me 15 minutes before arrival. Staff was knowledgeable, efficient, and courteous. Everything was connected correctly and quickly. Well worth the money for this service. Would highly recommend.

The installer setup the TV, DVD player and Soundbar and connected them to network and set top box. He was very thorough and made sure everything was working. He was also very helpful and instructed us on how to use the system.

They connected the new tv and ps4 to an old (outdated) cable box and remote and an even older Bose system, and they all work fantastic. The tech went out of his way to research the old cable remote and made it very simple to run the entire system.

I would give the guys a 10 out of 10 for the delivery. I couldn't put the 65 TV in my car vertically and also couldn't remove my old TV. So I used the Geek Squad. The TV arrived stored vertically and they were extremely careful in the whole process of putting it on the stand. They were great. Once we turned on TV and it came up ok that was all that I needed and they took off. I would say it was frustrating not being able to get an answer before delivery that the TV would be transported vertically, and I called TotalTech to try to find out before delivery date.

The Geek Squad installers were very professional and courteous while installing the TV. Also, they were good at explaining the process of operating the TV in simple terms after installation.

The agents mounted my tv and connected all my devices. They were friendly, efficient, and knowledgeable. I was very pleased with their service.

My tech, Scott was great. He set up my system 11 months ago, which was really involved in the assembly, setup and wiring. Later, he even swapped out my 65 inch Samsung OLED for an LG without a complaint. He did a great job with my latest TV install, which was a lot easier but it was still great work. My concierge contact, Bryan was also fantastic! The best experience I have had with an electronics store by far!

The guys did an excellent installation!! All I expected was them to bring the TV in and connect cable and ROKU to it. They went beyond!! Installed to my stereo system for excellent sound. They explained all of the remote changes to me!!

The agent came and setup the tv with the cable hookup etc. because we are Older it is difficult to deal with newer technologies. It was well worth the cost.

Excellent service and great job! The service rep was wonderful and knowledgeable. She was fantastic!! Thank you!!

The tech guys were very professional and knowledgeable. They did a clean job installing the TV above the fireplace without any cables showing. The were very patient with explaining how the TV worked with our new sound bar.

The Geek Squad service was timely and efficient. But for the 15 minutes that they were here, the $199.00 price tag was really too high.

Kyle could not have been more professional, courteous and competent in the installation of the new TV, sound bar, blu-ray player and in getting the new remote to work flawlessly. He took the time to explain things thoroughly.

Brandon gave me a courtesy call about an hour and a half before their scheduled time. Then arrived an hour or so later with his assistant Trey. I let them in; showed the set up area for the T.V. and they went straight to work! I left them alone to do what they do and before I knew it; they finished! Took the time to show me the features, set up the apps, cleaned up and left. They were on-time; quick - fast - efficient - personable and courteous.

Anthony was W*O*N*D*E*R*F*U*L. He did all that we asked and was able to talk with us and answer every question using clear "non-geek" language. He never made us feel that our questions were silly. He called ahead, came on time and persevered despite our local power company unexpectedly interrupting service for a short time. Anthony was very respectful of our home (including new very light-colored carpeting). I would LOVE to be able to ask for Anthony every time we need Geek Squad assistance.

When spending the extra for a 75" TV, somewhat of an extravagance for me, why struggle with installing it yourself? Let the pros deliver, hang it (I installed the wall mount), set it up, and neatly wrap the cables, then carry away the packing materials? Now, it is important to understand the levels of service. I did install the wall mount before TV delivery, and thought BB would mount the TV on the bracket. No, that requires the next level of service. They advised me upon delivery and I paid the extra at that time. I was happy to do it versus struggling to lift and align the 75" box. My back and my wife would have been very upset. These guys were professional, polite, and did not rush through it. Considering other services you might purchase in your daily life, it was an excellent value. Do it.

Reliable communication prior to and day of installation. Respectful of property. Quick and efficient set up. Explained how to use various functions on TV and remote.

Geek Squad associates did an excellent job mounting my Sony TV on the provided Sanus stand. They also wired it into my existing home theater audio equipment and set everything up. It was a thoroughly professional job and I am very pleased.

We were very satisfied with the delivery and setup of our TV. The Geek Squad technicians explained how everything works and connected our devices.

The agents that I’ve dealt with since the early part of the ear have been nothing that honest, caring, thoughtful and most of all patient with me in teaching me the ways of new TVs . Being elderly we don’t catch on quickly but the Geek Squad know how to show us how to do anything with these new TV sets and then if we mess up we can call them and they will help us figure out what we did wrong! Geek Squad? Noting but GREAT!!!