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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 403 Showing 8,041-8,060 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time. They were pleasant and tidy and got the job done quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They did deliver the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open-box TV in-store and have it delivered to me two weeks later. Geek Squad had to looking for it in store for a hour but they made sure it was working probably before delivering it to me. They just forgot to bring the power cord with them when they put it back to the box in store. So they have to give me a universal one instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had my TVs set up in no time at all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Techs were very professional and efficient, and even very friendly. They arrived early which was great, and they had me set up and running in no time at all! Even gave me a tutorial! I would highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the upgrade from the 50 in Sharp to the Sony 65 UHD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 82" TV and I had to have it delivered and set up. The Geek guys removed the box from the TV. They brought a table inside my house, so they may lay the TV face down on it to do the necesary connections in the back. They were extremely careful on putting the TV on my stand and after they did the rest of the connections, they spend time to make sure I knew how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my tv and answered all my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up tv cleaned up and were very polite and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did not set the tv up the delivery men did. I wish they did as we had great experience with them in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my 65in tv to the wall. They were very professional and friendly. They were fast and efficient. They were very organized. They didnt have to read the instructions to mount my tv. They knew exactly what to do. Very satisfied with their workmanship. Well worth the money to have the Geek Squad install my equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was quick and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and professional installers. My only gripe is how high the price was. This was not a wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad set-up/installer was extremely helpful and patient with answering all our questions and showing us how to work all the features. He was punctual and did not leave until he was assured that we had all our questions answered and were satisfied. Best experience ever with tech help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cutting the cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent several months researching how to cut the cable grunions out of my life, and finally took the plunge. Guillermo arrived on time, knew his stuff, showed us how to rewire what we were keeping (a Roku device and a blu-ray player) and even hooked my tower computer into the system to let me edit textbooks (my job) when not watching the tube. Nice guy, excellent work, no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication. Very professional. Extreme care taken. Prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were courteous and knowledgeable. Installation went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALL WENT WELL,,GREAT JOB,,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HEY,,THE INSTALL WENT VERY WELL.. ATHINGS WORKING GREAT,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my tv and sound bar. They were very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patience with an elderly client

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech carefully explained to us how to use the features of the tv and he straightened up our DIY setup. AND returned a call on a question that arose after the had left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best. They set up my TV in little time. The sound wasn't coming from my TV so they come back out. No hesitation and fixed it where I could get sound out of the soundbar and TV. Awesome to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks are Super at what they do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks that set up our 55" with sound bar did a great job! When you have all the "extras" attached to a TV, it can be daunting setting up a new one. They were spot on in the set up. They even showed us how to operate all the new fangled options on remote. I'll always use the Squad whenever a new TV is on the horizon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, fast ,complete...could not ask for any more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 people sent did a great job and were very professional. I was very happy.

    I would recommend this to a friend