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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 404 Showing 8,061-8,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent service throughout.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service throughout. Observed all COVID guidelines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service by Geek Squad was impeccable. They were efficient and neat. They cleared out the boxes and cleaned up after themselves. One of the installers showed my husband all there was needed to now about the operation of the product. This was our second purchase this year. Couldn't be happier. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek tech did a great job installing the tv wall mount and connecting all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, helpful and took the time to explain the entire process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was amazing, the installer was very knowledgeable and made sure we had the correct wall mount fir the room and tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was very helpful at getting my audio system synced up with my tv, cd player and dvd player. He was very patient, explaining all the ways I can use the system the way he set it up. He went above and beyond my expectations. Service call was Sept. 28.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were blessed with a Super Geek technician that restored my confidence in The Geek Squad. He called prior to arrival, placed shoe covers on his feet and performed the set-up quickly and most competently. He cleaned up all boxes and packing materials and hauled them away. He gave me a thorough review of how to use everything and even answered all my stupid questions with a big smile. In short, he was FANTASTIC!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable installers. On time and cleaned up after install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and hauled away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were very professional and very quick. They cleaned up, hauled away my old tv as well and got me all set-up. Sadly, literally later that night, the tv decided to no longer connect to wifi and I couldn't get all my channels and apps to work - not the Geek Squad's fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a new LG TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about The Geek Squad! The whole time they were here, it was Excellent Experience! I don't think that has ever happened before. Installed new LG TV for us. Set up all equipment for it. Showed my how to use it. We only have Samsung TV's. Moved old TV downstairs and hooked that up. The guys who came were professional, nice and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and respectful of my home. They were fast and efficient. The installation was done in less than 15 minutes with no problems. They ensured I knew how to work the new TV and the remote. I am pleased I chose the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV exactly as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were right on time. They set up my new 50" TV and attached my devices as expected and gave me a few tips to get started. they were extremely carefully to take out all the packaging and wore all the protective gear expected - masks, gloves, and shoe covers. It was a very positive experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor Our did a great job of installing 3 TV’s and 2 DVD’s. I am new to smart tvs and He took time to explain how to operate everything. He was very professional and kind. I highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect in every way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were the best! very helpful & fun! will always use geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was both fast and efficient. Answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service person was extremely professional. I will definitely use them again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    one little glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time and got everything set up quickly. the only issue we had was after they left we couldnt find the remote for the tv, only our cable remote. had to reverse dial the number they used to say they were on the way and found they had mistakenly taken the remote with them so they had to bring it back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Devin arrived on time, very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my remote and reviewed its operation for me.

    I would recommend this to a friend