Customer Ratings & Reviews

Very knowledgeable and professional service people.

The Geek squad did a fantastic job installing a tv and sound bar above our fireplace.

My TV was delivered the day after purchase. The Geek Squad techs actually came earlier than scheduled! They were very conscious of following the covid safety guidelines and maintained appropriate social distancing. They installed the TV quickly but took the time to instruct us how to operate it. They couldn’t have been more professional.

Aaron and Devin arrived on time, very pleasant and knowledgeable.

The people assigned to setup my tv were fast, efficient and very professional.

They were very professional and knowledgeable. Installed my TV quickly and they were very helpful in setting the connections and use of the remote.

ThecGeek Squad agents mounted my 65” Sony tv on my brick fireplace wall quickly efficiently. Since I had brick, I had to get a new mount and they saved the day by having one on their truck. The only downer was a wish they were able to hide the the electrical wires and usb cables from the cable box and soundbar better. In all though they did a great job.

I was so nice not to have to hassle with setting up my new tv. Even though The Geek Squared made it look so easy. They were fast, friendly and professional.

We have always had surround sound so the simulated surround sound of course is not quite as dynamic, but the words can be understood much better which we need. The geek squad guy was a contracted employee and we felt he did not have the knowledge to educate us about the soundbar. Therefore, we are trying to read the small light font in the manual to figure it out. The soundbar has features the install guy did not go over with us. We felt like he was in a hurry to leave.

Ben and Mike came all the way from Wausau to Fond du Lac to deliver and set up my new LG tv. Fast, efficient and friendly. Very happy with these two awesome guys! Give them a raise!

The techs that came out performed great service in the installation

The individual from the Geek Squad was knowledgable - offered tips for operation - answered all my questions.

The GeekSquad guys were great and fast for the install... I really didn't need them to do it but I let them only because I didn't want to carry the TV up the stairs. Yes it was $100 well spent and they put the stand on in about 5 minutes which would have took me 20 minutes. So I def recommend GeekSquad set up and delivery. Plus if they break it they take it right back and get you a new one.

The two men that delivered the TV, assembled the stand connected the cables and turned it on did that very well with face masks, gloves and shoe covers. Initially the TV would not down load the service agreements from my provider, after many attempts, they down load completed, but the apps would not download. The men indicated they thought the problem was the internet provider, they had to move on and left. Our internet provider said there was no issues they could see and said they thought the TV was the problem. Calls to LG found the TV needed to be updated. This should have been discovered by the MasTec installer. But the TV would not download so we changed the WiFi connection for "5" to "2" and the TV downloaded and updated to the latest Version. The MasTec installer should have know to do this. The Netflix app then downloaded with no issue but then the next app would not. After turning the TV off and back on the next app downloaded, this process was repeated until all were down loaded. It would have been helpful if the MasTec installer had informed us this would be the procedure. Best Buy is sending me a $25.00 gift card and said they were sorry I had this experience. The TV is great and that should have been the first line in my review. I answered no, not to recommend the Geek Squad and know that is not fair but don't send MasTec, I expected Geek Squad.

The agent was very knowledgeable and did everything right.

remote not easy to use. home screen cluttered and not user freindly. unable to customize to make it more personally effective. variety of settings is confusing and not easy to remember. extremely difficult to contact best buy re: inability to get into online account worse because of multiple accounts somehow and points/rewards not showing up. very difficult to get this fixed.

So great!! The guys walked me through everything, made sure it was properly set up.

The geek squad was great . They set up our new tv & sound system,

The two gentlemen whp set up our TV'S were wonderful. They moved the cable box so that no cables show. They made sure both TV'S were working properly before they left. Thank you.

The Geek Squad was here on time. Unpacked the TV and set it up. He also setup our soundbar. Setup all our remotes to work with the TV. The cleaned up and took the packaging away. Very professional.